Ramzan Boudoin

Teaching in a special education environment and completing observations of Non-categorized students.

• Developed individualized education plans to meet diverse student needs.
• Conducted assessments to evaluate student abilities and inform instructional decisions.
• Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
• Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
• Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.

• Retail Project Merchandiser!
• Strong interpersonal skills and enjoy working independently.
• Rearranging and Remodeling Assigned departments.
• Stocking and Unloading
• Rearranging displays.
• Developed and implemented effective merchandising strategies to enhance product visibility and sales performance.
• Analyzed market trends to optimize product placement and inventory management across retail locations.
• Conducted regular audits of merchandise displays to ensure adherence to brand standards and guidelines.
• Led efforts in visual merchandising projects that resulted in increased foot traffic and enhanced customer experiences.
• Inspected merchandise for quality and arranged proper display location on the floor.
• Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

Managed Safe Crisis Management, managed approximately 30 incoming calls,emails, and faxes per day from doctors and patients

• Admissions -Discharges.
• Release of medical records
• Assist with group meetings.
• New Patient Registration -Admission in Avatar.
• Daily, Mid-Month, and End-of-Month reports
• Monitor Mornings Meetings.
• Implemented systems for tracking client progress and program effectiveness.
• Facilitated communication between clients, providers, and community resources to enhance service delivery.
• Organized outreach events to promote mental health awareness within the community.
• Monitored compliance with regulatory requirements and organizational policies in program operations.
• Mentored new staff on best practices for client interaction and documentation processes.
• Led team meetings to evaluate program outcomes and strategize improvements for service delivery.
• Assisted with planning and coordinating day-to-day and special program activities.
• Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
• Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
• Prepared clearly written and formatted documents and reports.
• Coordinated client intake processes to ensure timely service delivery and accurate documentation.
• Assisted in scheduling appointments, managing calendars, and ensuring efficient resource allocation.
• Maintained comprehensive client records while adhering to confidentiality protocols and compliance standards.
• Facilitated communication between clients and mental health professionals to enhance service effectiveness.
• Coordinated program schedules, ensuring timely delivery of services and support for clients.
• Assisted in the development and implementation of therapeutic programs and activities.
• Managed client intake processes, maintaining accurate records and documentation.
• Supported multidisciplinary teams by organizing meetings and facilitating communication among members.

• Lease newly built property tax property until 215 were filled.
• Scheduled showings and property tours.
• Process and screen applicants, entering all information on Yardi.
• Answer phones, collect rent, and enter vendor invoices.
• Assist new tenants
• Supported maintenance staff by prioritizing service requests and tracking completion efficiency.
• Conducted property tours for prospective tenants, highlighting features and community benefits.
• Developed training materials for new staff on operational processes and customer service standards.
• Implemented process improvements in tenant screening procedures, increasing the accuracy of applicant evaluations.
• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants anthe propertyty management team.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Verified income, assets, and expenses, and completed the file tracking sheet for each applicant.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Provided excellent customer service by promptly responding to inquiries and addressing grievances, resulting in increased tenant retention rates.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
• Showed apartments to potential tenants and answered community questions.
• Processed security deposit refunds.
• Coordinated tenant communications to enhance resident satisfaction and address inquiries promptly.
• Managed lease agreements, ensuring compliance with property regulations and policies.
• Oversaw maintenance requests, prioritizing urgent issues to maintain operational efficiency.
• Assisted in financial reporting, tracking budgets, and expenses for property management accuracy.
• Assisted in financial reporting, tracking budgets and expenses for property management accuracy.

• Lead team during each shift, supervise team members, delegate duties, and reinforce safe working procedures.
• Operate cash register, process transactions, scan merchandise, and accept payments.
• Maintain a customer-focused, team-oriented environment by building effective relationships and providing guidance and support to employees.
• Enforce policies and procedures, identify problems, initiate corrective action, and maintain quality standards.
• Communicate effectively with customers, team members, and the Store Manager.
• Successfully drove new product lines to increase annual profits by 20%.

• Audited daily guest ledger and was held accountable for end-of-day hotel accounting duties.
• Handled duties of the front desk agent, including greeting, registering, and assigning rooms to guests, accepting payments, answering incoming phone calls, organizing paperwork, and data entry.
• Ensured the accuracy of financial information that came through the hotel.
• Posted daily room rate and room tax to each guest at the close of business.
• Managed front desk operations, ensuring efficient check-in and check-out processes.
• Assisted guests with inquiries, providing information on amenities and local attractions.
• Coordinated reservations and room assignments, optimizing occupancy rates.
• Resolved guest complaints promptly, enhancing overall customer satisfaction.
• Maintained accurate records of room availability and billing information.
• Trained new staff on front desk procedures and customer service excellence.
• Implemented workflow improvements to enhance operational efficiency at the front desk.
• Collaborated with housekeeping to ensure timely room readiness for incoming guests.
• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
• Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
• Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
• Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
• Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
• Provided exceptional customer service for a positive guest experience, resulting in repeat business.
• Collected room deposits, fees, and payments.
• Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
• Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
• Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
• Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
• Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.

• Performed a range of clerical duties that supported the operations of the unit.
• Registered, admitted, transferred, and discharged patients, called for consultations, completed paperwork, and ordered labs, medications, and special equipment for patients.
• Answered incoming calls, ordered unit supplies, and served as an important link in the communication chain, ensuring information was transmitted between nursing personnel, hospital personnel, physicians, and patients.
• Entered patient information into the computer system and followed HIPAA guidelines.
• Scheduled appointments and maintained calendars for healthcare providers, optimizing time management.
• Facilitated communication between patients and medical staff improving patient satisfaction scores.
• Trained new staff on office procedures and electronic health record systems, promoting consistent practices.
• Oversaw inventory management of office supplies, reducing costs through effective tracking methods.
• Implemented process improvements in administrative tasks, streamlining operations across multiple departments.
• Led initiatives to enhance patient information retrieval systems, increasing accuracy and accessibility of data.
• Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed incoming calls and directed themto appropriate department.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
• Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
• Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
• Maintained rapport with physicians, nurses,s and other healthcare personnel.
• Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
• Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments promptly.
• Coordinated communication between medical staff and patients' families, keeping everyone informed on treatment plans and progress updates.
• Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
• Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
• Maintained patient confidentiality in line with HIPAA regulations.
• Supported office staff and operational requirements with administrative tasks.
• Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
• Answered phone calls and messages for a 15-physician Level four Trauma unit medical facility, scheduling appointments, and handling patient inquiries.

• Performed clerical functions related to services vital to the unit.
• Greeted visitors, handled medical records, maintained inventory, ordered supplies, and communicated effectively with other departments.
• Helped patients by responding to call requests and obtaining needed services from nursing, physicians, and other hospital personnel.
• Took vital signs and assisted with activities of daily living – personal hygiene, mobility, and feeding.
• Abided by HIPAA guidelines to ensure patient privacy and confidentiality.
• Assisted medical staff by preparing necessary documentation and facilitating communication between departments.
• Maintained inventory of office supplies, ensuring efficient operations and availability of essential resources.
• Trained new unit clerks on administrative procedures and best practices for patient interactions.
• Streamlined filing processes to enhance accessibility of patient information for healthcare providers.
• Oversaw daily operational tasks, maintaining a high standard of service delivery within the unit.
• Implemented improvements in record-keeping protocols, increasing accuracy and compliance with regulatory standards.
• Answered unit calls and took messages for healthcare staff to maximize team productivity.
• Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
• Answered multi-line telephone system, provided information, and directed calls.
• Prepared admissions charts and scanned records.
• Managed patient records and ensured accurate data entry in electronic health systems.
• Coordinated communication between medical staff and patients to facilitate smooth operations.
• Scheduled appointments and maintained calendars for healthcare providers efficiently.
• Processed insurance claims and verified patient coverage details promptly.
• Assisted in training new clerks on administrative procedures and software usage.
• Implemented workflow improvements that enhanced documentation efficiency within the unit.
• Monitored inventory of office supplies, ensuring timely replenishment to support daily activities.
• Developed standardized forms and templates to streamline administrative tasks across departments.
• Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
• Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
• Documented updates to patient information in medical charts while maintaining HIPAA compliance and protecting the confidentiality of records.
• Documented updates to patient information in medical charts while maintaining HIPAA compliance and protecting the confidentiality of records.
• Documented updates to patient information in medical charts while maintaining HIPAA compliance and protecting the confidentiality of records.
• Documented updates to patient information in medical charts while maintaining HIPAA compliance and protecting the confidentiality of records.
• Documented updates to patient information in medical charts while maintaining HIPAA compliance and protecting the confidentiality of records.
• Arranged discharges and patient transportations.
• Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
• Assisted nurses and physicians with patient care, improving the overall quality of service provided to patients.
• Assisted nurses and physicians with patient care, improving the overall quality of service provided to patients.
• Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital's system.
• Obtained and organized medical records for office visits and scheduled labs.
• Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital's system.
• Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital's system.
• Expedited communication between healthcare professionals, resulting in better coordination of care for patients.