Lilibeth Villa Avila
CASES
Beacon,NY
2
Languages
10
years of professional experience
Dedicated Youth Case Coordinator with experience providing trauma-informed case management and advocacy for justice-involved youth and young adults. Skilled in conducting comprehensive assessments, developing individualized service plans, coordinating community resources, and collaborating with multidisciplinary teams to support client stability and successful outcomes. Committed to empowering individuals through compassionate, client-centered care.
Work History
Youth Case Coordinator
3 Months- Manage a caseload of justice-involved youth and young adults (ages 16–27), providing individualized case management and service coordination.
- Conduct comprehensive needs assessments and develop client-centered service plans to support stability and goal achievement.
- Connect participants to community resources including housing, mental health treatment, substance use services, education, employment, and healthcare.
- Maintain regular contact with clients through office visits, community outreach, home visits, and court-related appointments.
- Collaborate with attorneys, probation officers, service providers, and community partners to coordinate care and promote successful outcomes.
- Complete timely case documentation, assessments, referrals, progress notes, and reports while ensuring compliance with agency and program requirements.
- Utilize motivational interviewing, trauma-informed, and strength-based approaches to engage participants and reduce barriers to services.
Safe Harbor Consultant
2 Years 7 Months- Working with youth in the foster care system who have been sex/labor trafficked or at a high risk for exploitation at The ACS Nicholas Scoppetta Children Center in Manhattan NY.
- Creating individualized safety plan with identified youth.
- Reporting any safety issues, trafficking concerns, abuse, and maltreatment of residents to appropriate agencies including ACS, Law Enforcement, The Justice Center, or the State Central Registry.
- Facilitating meetings with Special Victim Unit Detective / Homeland Security and youth.
- Facilitated workshops for all children in ACS Children Center, enhancing their skills and knowledge in key areas.
- Collaborated with multidisciplinary teams to enhance service quality for youth in the foster care system who have been trafficked or exploited.
- Managed youth relationships through regular check-ins and updates on safety plans.
Lead Preschool Teacher
5 Years 1 Month- Collaborated with parents to enhance child learning experiences through regular communication and feedback sessions.
- Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
- Prepared pre-class materials.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Planned educational opportunities based on children's interests.
Customer Service Representative
2 Years 10 Months- Delivered exceptional customer service, resolving inquiries and issues effectively.
- Assisted customers with product selection, enhancing overall shopping experience.
- Trained new staff on customer service protocols and operational procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Arts - Sociology
Associate of Science - Early Childhood Education
Skills
Client rapport
Multitasking
Group facilitation
High-risk populations identification
Client advocacy
Problem-solving
Foster care youth
Time management
Excellent communication
Reliability
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Youth Case Coordinator
CASES
05.2026 - CurrentRead More
Safe Harbor Consultant
Childrens Village
10.2023 - 05.2026Read More
Lead Preschool Teacher
Happy Hearts On The Hudson
08.2018 - 09.2023Read More
Customer Service Representative
ShopRite
02.2016 - 12.2018Read More
Lehman College
Bachelor of Arts from Sociology
Read More
Westchester Community College
Associate of Science from Early Childhood Education
Read More