Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melanie Nolen

Lakewood,Ohio

Summary

Experienced Social Service worker with 24 years of responsibility in Mental Health/Developmental Disability/Corrections agencies.

Overview

24
24
years of professional experience

Work History

Social Service Coordinator/Case Manager

Salvation Army West Park
Cleveland, OH
02.2018 - Current
  • Facilitate communication between clients and other agencies to ensure client needs are met.
  • Supervise social services programs to meet the needs of clients.
  • Maintain accurate case records and documentation according to agency guidelines.
  • Coordinate community resources for individuals in need of assistance or support.
  • Provided case management services, advocacy, referrals, and follow-up.
  • Adhere to ethical principles and standards to protect clients' confidential information.
  • Establish relationships to meet community needs.
  • Participate in regular team meetings and in-house training to boost group effectiveness.
  • Research and analyze community needs to determine program direction and goals.
  • Prepare reports detailing program activities for grant applications or funding sources.
  • Assess departmental needs, develop plans and monitor goal progress.
  • Establish partnerships with local businesses or organizations that could provide additional support for clients.
  • Represent the organization at community events or functions related to social services.
  • Supervise volunteers assigned to assist with program operations.

QIDP

New Avenues To Independence
Cleveland, OH
09.2000 - 08.2017
  • Facilitated three eight bed group homes for individuals with developmental disabilities.
  • Wrote Individual Service Plans for each individual.
  • Ensured that individuals rights/needs were met through supervision, staff/IHP meetings.
  • Managed over 40 staff.
  • Financially responsible for individuals needs.
  • Responsible for preparation of state reviews.

Forensic Case Manager

Frontline
Clevelnad, Ohio
02.2014 - 04.2015
Clevelandns.

Education

Bachelor of Arts - Criminal Justice

Myers University
Cleveland, OH
05-2005

Skills

  • Client Advocacy
  • Client Rapport
  • Reporting And Documentation
  • Case Documentation
  • Accurate Recordkeeping
  • Community Liaison
  • Program Follow-Up And Assessment
  • Partnership Building
  • Training And Coaching
  • Employee Training And Development
  • Performance Goals
  • Goal-Oriented
  • Positive Attitude
  • Attention To Detail
  • Decision-Making Skills
  • Emotional Intelligence
  • Needs Assessment
  • New Employee Hiring
  • Task Delegation
  • Coaching And Mentorship
  • Culture Development
  • Relationship Building
  • Client Needs Assessments
  • Flexible Schedule
  • Trustworthy And Honest
  • Reliable And Responsible
  • Customer Service Excellence
  • Documentation And Reporting
  • Meeting Facilitation

References

References available upon request.

Timeline

Social Service Coordinator/Case Manager

Salvation Army West Park
02.2018 - Current

Forensic Case Manager

Frontline
02.2014 - 04.2015

QIDP

New Avenues To Independence
09.2000 - 08.2017

Bachelor of Arts - Criminal Justice

Myers University

Similar Profiles

CREATE PROFILE
Melanie Nolen