Melanie Nolen
Lakewood,Ohio
Summary
Experienced Social Service worker with 24 years of responsibility in Mental Health/Developmental Disability/Corrections agencies.
Overview
24
24
years of professional experience
Work History
Social Service Coordinator/Case Manager
Salvation Army West Park
Cleveland, OH
02.2018 - Current
- Facilitate communication between clients and other agencies to ensure client needs are met.
- Supervise social services programs to meet the needs of clients.
- Maintain accurate case records and documentation according to agency guidelines.
- Coordinate community resources for individuals in need of assistance or support.
- Provided case management services, advocacy, referrals, and follow-up.
- Adhere to ethical principles and standards to protect clients' confidential information.
- Establish relationships to meet community needs.
- Participate in regular team meetings and in-house training to boost group effectiveness.
- Research and analyze community needs to determine program direction and goals.
- Prepare reports detailing program activities for grant applications or funding sources.
- Assess departmental needs, develop plans and monitor goal progress.
- Establish partnerships with local businesses or organizations that could provide additional support for clients.
- Represent the organization at community events or functions related to social services.
- Supervise volunteers assigned to assist with program operations.
QIDP
New Avenues To Independence
Cleveland, OH
09.2000 - 08.2017
- Facilitated three eight bed group homes for individuals with developmental disabilities.
- Wrote Individual Service Plans for each individual.
- Ensured that individuals rights/needs were met through supervision, staff/IHP meetings.
- Managed over 40 staff.
- Financially responsible for individuals needs.
- Responsible for preparation of state reviews.
Forensic Case Manager
Frontline
Clevelnad, Ohio
02.2014 - 04.2015
Clevelandns.
Education
Bachelor of Arts - Criminal Justice
Myers University
Cleveland, OH05-2005
Skills
- Client Advocacy
- Client Rapport
- Reporting And Documentation
- Case Documentation
- Accurate Recordkeeping
- Community Liaison
- Program Follow-Up And Assessment
- Partnership Building
- Training And Coaching
- Employee Training And Development
- Performance Goals
- Goal-Oriented
- Positive Attitude
- Attention To Detail
- Decision-Making Skills
- Emotional Intelligence
- Needs Assessment
- New Employee Hiring
- Task Delegation
- Coaching And Mentorship
- Culture Development
- Relationship Building
- Client Needs Assessments
- Flexible Schedule
- Trustworthy And Honest
- Reliable And Responsible
- Customer Service Excellence
- Documentation And Reporting
- Meeting Facilitation
References
References available upon request.
Timeline
Social Service Coordinator/Case Manager
Salvation Army West Park
02.2018 - Current
Forensic Case Manager
Frontline
02.2014 - 04.2015
QIDP
New Avenues To Independence
09.2000 - 08.2017
Bachelor of Arts - Criminal Justice
Myers University