Imani Johnson
Fresno,CA
Summary
Resourceful and personable Case Manager with knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Coordinator/ Case Manager
Crestwood Behavioral Health
10.2022 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, therapists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Assessed clients needs and developed treatment plans to meet needs.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Facilitated group sessions to promote positive behavior change for clients.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Implemented strategies to increase public awareness of social and community service programs.
- Created and managed budgets for clients needs
Receptionist/ Student Aide
California State University, Fresno
01.2020 - 05.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Supported office maintenance and upkeep, organizing books and materials.
- Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Maintained clean and organized office areas to present pleasant and inviting atmosphere to visitors.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Created and formatted documents to keep projects professional and well-presented to communicate intended message clearly.
Store Associate
Ross Dress For Less
07.2020 - 09.2021
- Maintained tidy and organized store to comply with cleanliness standards.
- Balanced and organized cash register by handling cash and counting change
- Increased sales and customer satisfaction through personalized servicing.
- Worked with loss prevention in monitoring shopper behavior.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Receptionist/ Student Aide
Fresno City College
01.2018 - 12.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
- Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Maintained clean and organized office areas to present pleasant and inviting atmosphere to visitors.
- Performed data entry and database management to accurately record information and protect data from unauthorized access.
- Created and formatted documents to keep projects professional and well-presented to communicate intended message clearly.
Education
Master of Science - Clinical Mental Health Counseling
Walden University
Minneapolis, MN05.2026
Bachelor's Degree of Psychology -
California State University, Fresno
Fresno, CA05.2022
Associate's Degree in Psychology -
Fresno City College
Fresno, CA12.2019
Skills
- Individualized Service Plans
- Notetaking and Documentation
- Rapport and Trust Building
- Resource Utilization
- Client Advocacy
- Proficiency in Office Programs
- Project Planning
- Skills to de-escalate a conflict
References
- April Cardiel, Administrative Support Coordinator, acardiel@csufresno.edu, (559) 278-0340
- Madeleine "Maddy" Medina, Officer Manager , madeleine.medina@cbhi.net, (559) 417-9623
- Dr. Jenelle Pitt Parker, Dean at Cal Poly Pomona, (323) 500-3904
Certification
- CPR Certified
- Food Handler Certified
- First Aid Certified
Timeline
Service Coordinator/ Case Manager
Crestwood Behavioral Health
10.2022 - Current
Store Associate
Ross Dress For Less
07.2020 - 09.2021
Receptionist/ Student Aide
California State University, Fresno
01.2020 - 05.2022
Receptionist/ Student Aide
Fresno City College
01.2018 - 12.2019
Master of Science - Clinical Mental Health Counseling
Walden University
Bachelor's Degree of Psychology -
California State University, Fresno
Associate's Degree in Psychology -
Fresno City College
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