Jason Volden
Kingman,KS
Summary
Engaging Customer Service Representative with 15+ years of experience in fast-paced environments. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes.
Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
18
18
years of professional experience
Work History
Family and Service Coordinator/Staff Coordinator
A.P.P.L.E. Consulting
Bothell, WA
12.2024 - 04.2026
- I am the main point of contact for families receiving services for autism spectrum and related disorders. Key responsibilities include managing client schedules and clinic operations, facilitating communication between families, providers, and internal teams, ensuring billing and authorization processes are met, and supporting the overall coordination of services to help families achieve their goals in home, school, and community environments. As the staff coordinator, I am the primary point of contact for staff as they need administrative support that is not associated with Human Resources. They will act as a liaison between staff and the clients they serve supporting them in clinical and administrative needs (e.g., scheduling). They will also be responsible for supporting APPLE’s NPA with any administrative needs they may have on a day-to-day basis.
- Coordinated client services to enhance operational efficiency and client satisfaction.
- Implemented process improvements to streamline service delivery workflows and reduce response times.
- Developed training materials to support staff onboarding and ensure knowledge consistency across teams.
- Managed scheduling of consultations and resource allocation to optimize service availability for clients.
- Facilitated communication between departments to align project goals and enhance collaboration on client initiatives.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Communicated with clients and service providers to provide updates on work progress.
- Streamlined service coordination processes for improved team productivity and response times.
Patient Service Representative/New Patient Referral Coordinator/Injection Coordinator
Ortho Washington
Bellevue, WA
09.2023 - 12.2024
- I am responsible for managing day-to-day activities in the office, including personal development and logistics. I pride myself in working to maintain a professional, efficient medical office setting. As a Patient Representative, I welcome visitors and patients. I gather the patient’s medical history and inquire about the issue that brings them to the doctor, so we can provide the best care for them. I further schedule appointments, verify insurance, and collect co-pays. In addition, as Patient Representative my job is to process medical records, obtain prior authorization for Hyaluronic injections, through the patient's insurance. I am tasked with managing product stock. As Patient Representative, another one of my duties is to prioritize referrals, using standard policies and procedures to ensure timely addressing. Lastly, I pride myself in seeking ways to improve my personal development and learn logistics of the organization I am working for, so I can be the best employee and person I can be.
Patient Care Coordinator
The Optical Shop
Shelton, WA
07.2022 - 01.2023
- Set day to day activities related to maintenance of the office setting, personal development and logistics within the organization, welcomed visitors. Gather a medical history and reason for the visit. Handled check in and out of patients, scheduled patient appointments, verified insurance and collected copayments.
Office Administrator
Hanger Prosthetic and Orthotics
Olympia, WA
02.2022 - 05.2022
- Set day to day activities related to maintenance the office setting, personal development and logistics within the organization, welcomed visitors. Handled check in and out of patients, scheduled patient appointments, verified insurance and collected copayments.
COORDINATED ENTRY SPECIALIST
Crossroads Housing
Shelton, WA
09.2020 - 03.2022
- Utilized excellent interpersonal skills both by phone and/or in person with homeless individuals aiding with housing guidance and rental assistance. Employed the highest-level customer service to perform client outreach within the community. Helped provide safe, temporary shelter for homeless families.
COMMUNITY RELATIONS DIRECTOR
Shelton Health and Rehab Center
Shelton, WA
12.2019 - 07.2020
- Transformed customer feedback to increase customer loyalty. Analyzed referrals for possible placement within the facility and help new residents feel at home. Assisted nursing staff, and assured that rooms were acceptable and welcoming to incoming patients. Utilizing empathy and top notch customer service skills I covered admission agreement packets with patients or their guardian(s).
LEAD LINE RUNNER/COOK
Little Creek Casino
Shelton, WA
01.2017 - 12.2019
- Ensured all products on the entire buffet line were up to the highest standard and that customers had a great experience.
ASSISTANT BAKER
Safeway
Shelton, WA
01.2017 - 04.2017
- Provided quality control and suggestive selling leading to customer satisfaction. Prepared a variety of baked goods in accordance with company standards, merchandise presentation, safety, sanitation and service.
SERVER/HOST/BARTENDER/PREP COOK
Hoffbrau Steak
Amarillo, TX
01.2009 - 01.2017
- Providing the customer with a pleasant experience was my main priority! By providing excellent customer service I gained a regular clientele and was the requested server for most parties. The first impression of the restaurant was the most important, so I made sure everything was done in a manner they would love to return. Ensured every need was met above expectation. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Enhanced operational efficiency by using slow periods to restock employee and customer. Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals. Gained valuable memorization skills.
AQUATIC SPECIALIST/COMPANION ANIMAL MANAGER
Petco
Amarillo, TX
01.2013 - 03.2014
- Provided superior customer service combined with a great work ethic and dedication lead to being promoted within two months. Improved processes and utilized knowledge of company products to aid in training, ordering and maintaining inventory, setting goals and preparing for special events.
CUSTOMER SERVICE REPRESENTATIVE
Old Navy
Amarillo, TX
01.2008 - 01.2009
- Eagerly worked as the floor associate, stock person and cashier. Assisted customers with merchandise in a high paced atmosphere. Made sure all merchandise was properly placed, learned valuable time management skills.
Education
Certified Medication Assistant -
Iola
Iola, KS01-2001
Certified Nurse Assistant - undefined
Seward County Community College
Liberal, KS01-2000
Skills
- Customer Relations
- Cashier
- Financials
- Inventory Control
- Microsoft Office
- Safety
- Business Phones
- Quality Control
- Sales
- Time Management
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Goal setting
- Team leadership
- Individualized service plans
- Service monitoring and evaluation
- Proficiency in office programs
- Resource utilization
- Record preparation
- Program follow-up and assessment
Timeline
Family and Service Coordinator/Staff Coordinator
A.P.P.L.E. Consulting
12.2024 - 04.2026
Patient Service Representative/New Patient Referral Coordinator/Injection Coordinator
Ortho Washington
09.2023 - 12.2024
Patient Care Coordinator
The Optical Shop
07.2022 - 01.2023
Office Administrator
Hanger Prosthetic and Orthotics
02.2022 - 05.2022
COORDINATED ENTRY SPECIALIST
Crossroads Housing
09.2020 - 03.2022
COMMUNITY RELATIONS DIRECTOR
Shelton Health and Rehab Center
12.2019 - 07.2020
LEAD LINE RUNNER/COOK
Little Creek Casino
01.2017 - 12.2019
ASSISTANT BAKER
Safeway
01.2017 - 04.2017
AQUATIC SPECIALIST/COMPANION ANIMAL MANAGER
Petco
01.2013 - 03.2014
SERVER/HOST/BARTENDER/PREP COOK
Hoffbrau Steak
01.2009 - 01.2017
CUSTOMER SERVICE REPRESENTATIVE
Old Navy
01.2008 - 01.2009
Certified Nurse Assistant - undefined
Seward County Community College
Certified Medication Assistant -
Iola