Yeimi Reynoso
Summary
The opportunity to be associated with a dynamic and progressive organization where my administrative support and customer service skills can best be utilized to meet its long-term goals.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Family Community Coordinator
LPS - Lynn Public Schools
09.2024 - Current
- The Family and Community Coordinator is responsible for working collaboratively with the school and community to improve and increase family engagement, creating strong support for teaching, learning, and student achievement. The Family and Community Coordinator supports school staff around family engagement and involvement issues, conducts outreach to families while communicating the priorities and goals of the school, and engages families in decision-making processes within the school. The Family and Community Coordinator works towards improving communication among staff and parents, enhancing families' capacity to support their children's learning, and serving as leaders in the school community. The Family and Community works with staff, families, and community organizations to create a school environment that is consistently welcoming to families. Help families connect with other agencies such as DTA, USCIS, Lynn Housing, LEO, Child Care, Transportation, Unemployment/Employment, SSA, RMV, Family Support Information, etc.
McKinney-Vento Homeless Liaison/DCF Contact
Lynn Public Schools
10.2023 - 06.2024
- A person is a designated staff member within a local educational agency (LEA) responsible for ensuring that homeless children and youth are identified, enrolled in school, and have access to the services and support they need to succeed academically and otherwise. The liaison acts as a point of contact for homeless families and a facilitator for connecting them with resources and services, identifying and verifying the eligibility of homeless children and youth, and ensuring that they are immediately enrolled in the appropriate school, regardless of documentation or previous school records. Connecting homeless families and youth with educational services, health care, dental care, mental health services, housing, and other support services. Inform parents or guardians of available educational opportunities and encourage their participation. Working to resolve disputes and appeals related to school placement and services, collaborating with other agencies, community organizations, and school personnel to provide comprehensive support, and providing training and education to school staff on the McKinney-Vento Act and the needs of homeless students.
- Admin. Building
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
Family Community Coordinator
LPS - Lynn Public Schools
09.2021 - Current
- The Family and Community Coordinator is responsible for working collaboratively with the school and community to improve and increase family engagement, creating strong support for teaching, learning, and student achievement. The Family and Community Coordinator supports school staff around family engagement and involvement issues, conducts outreach to families while communicating the priorities and goals of the school, and engages families in decision-making processes within the school. The Family and Community Coordinator works towards improving communication among staff and parents, enhancing families' capacity to support their children's learning, and serving as leaders in the school community. The Family and Community works with staff, families, and community organizations to create a school environment that is consistently welcoming to families. Help families connect with other agencies such as DTA, USCIS, Lynn Housing, LEO, Child Care, Transportation, Unemployment/Employment, SSA, RMV, Family Support Information, etc.
Personal Care Aid
Northeast Arc
01.2020 - 01.2022
- Will assist clients with chronic diseases, physical disabilities, and mental illnesses by helping them prepare meals, get dressed in the morning, and perform daily tasks.
Substitute Teacher
Lynn Public School
09.2019 - 09.2021
- Supervises students if their regular teacher cannot lead the class. Their duties include managing classroom behavior, quickly interpreting lesson plans, and creating reports to inform the students' permanent teachers of their success.
Mass. Constable Office
Marblehead Town Hall
01.2018 - Current
- Duties are versed in the civil and criminal process service, a 24-hour service hotline. Help the public complete paperwork. Marked Constable Cruisers. Following warrant apprehension, deputies have a minimum part-time law enforcement training requirement. (Police, Sheriff, Corrections). Also, it followed full compliance with Massachusetts General Law for detainee transport.
HHA
Maestro Connection Health Services
01.2017 - 01.2020
- Clinical medical care provided in-house for a patient. A registered nurse prescribes home care as part of a care plan, and may be followed by a hospitalization if required.
Seasonal Tax Preparation Representative
Jackson Hewitt's
01.2011 - 12.2013
- We assist the public in filing Tax returns. Our daily goal is to attempt to take every deduction or tax credit that everyone can legally take. We notarize and translate documents. This is seasonal employment.
- Now, I help families and friend with their tax returns.
Customer Service Rep
United States Census
04.2010 - 12.2010
- Assist the public in acquiring and recording information about each population. The information provided by the public is used in connection with national population censuses, including housing, agriculture, business, and traffic censuses. The population census data is collected at least every ten years.
Assistant Assessor, Clerk & Notary
Nahant Assessor's Office
01.2009 - 06.2015
- Able to work alone with little supervision, assist the public with forms and general information regarding assessors' functions. Prepare spreadsheets and perform other general office duties. Assist the public with measuring and listing properties (Real Estate). Research with the RMV, Kelly and Ryan, Div. of Law enforcement, Harbor Master, and other Towns/cities municipality on excise billing. Research problematic parcels and find solutions or recommendations for clients. Develop a booklet prototype for MV, BE, PP & RE Excise taxes. Prepare Boat Excise, Motor Vehicle Excise, Personal Property, Real Estate list, and Abatements/Exemptions Certificates. Collects Fees—mails Abatements certificates. Set up Agendas, Certified/Non-Certified Abutters Listing, Special Permit, and Meeting Notice for the Board of Assessors & Planning Board. Run semi- & annual reports to reconcile with the Treasurer of the collector and Town Acct. Run monthly reports for RMV, B/E, CPA, PP, R/E, and others. Assist in the yearly clerk's meeting at Essex County Association, ECAA. Followed updated guidelines and law regulations from the DOR- Department of Revenue to help the public. Find a program that allows senior homeowners to pay their taxes. Prepared and notarized documents for the public. Operated a computer, copier, calculator, postage meter, measuring sticks, walk wheels, cameras, and a fax machine.
- Municipality- Government Office
Freelancer
Community & Medical Interpreter
01.1997 - Current
- Deliver, as faithfully as possible, messages transmitted between persons who do not speak English and service providers in a diverse range of health, social, and community service settings. Respect the integrity and right to confidentiality of all parties. Refers to non-English speakers who may have questions about the appropriate health, social, or community service staff.
Education
Master's degree - Homeland Security
Endicott College
Beverly, MA01.2023
Bachelor's degree - Criminal Justice Investigation
Salem State College
Salem, MA01.2017
Computer System Management
Mount Ida College
Newton, MA01.2000
Tax Preparation Course
Jackson & Hewitt
Lynn, MAHHA & CNA
North Shore Community College/Abbott House
Lynn, MAundefined
United States Census
Lynn, MAEKG/Phlebotomy
Middleton Technical High School
Middleton, MACommunity & Medical Interpreter
North Shore Community College
Beverly, MAData Processing
Lynn Vocational Technical Institute
Lynn, MA01.1997
Skills
- Developed interpersonal skills and dealt with diverse professionals, clients, and staff members
- Knowledge of being bilingual in English/Spanish
- Capable of communicating orally and in writing
- Learn to work well independently and as a team
- Worked with a diversity of software
- Motivated and able to set practical priorities to meet deadlines
- Problem resolution
- Client relations
- Administrative support
- Coordination
- Recordkeeping strengths
- Research
- Customer relations
Certification
NSCC-80hrs. HHA and 100hrs Nurse Assistant
NSCC- Comm. and Medical Interpreting
Red Cross
Inaugural scheduled Service from Boston Logan to Chicago Midway Airport.
ECAA Clerks' Meeting Essex County Assessor's Office Association.
Clerical Assistant -Nahant Board of Assessor's
Summer Youth Program Employment Training City Of Lynn/NSCC
US Congress Certificate Recognition
1997 Honor Scholar, NS Chamber of Commerce
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Family Community Coordinator
LPS - Lynn Public Schools
09.2024 - Current
McKinney-Vento Homeless Liaison/DCF Contact
Lynn Public Schools
10.2023 - 06.2024
Family Community Coordinator
LPS - Lynn Public Schools
09.2021 - Current
Personal Care Aid
Northeast Arc
01.2020 - 01.2022
Substitute Teacher
Lynn Public School
09.2019 - 09.2021
Mass. Constable Office
Marblehead Town Hall
01.2018 - Current
HHA
Maestro Connection Health Services
01.2017 - 01.2020
Seasonal Tax Preparation Representative
Jackson Hewitt's
01.2011 - 12.2013
Customer Service Rep
United States Census
04.2010 - 12.2010
Assistant Assessor, Clerk & Notary
Nahant Assessor's Office
01.2009 - 06.2015
Freelancer
Community & Medical Interpreter
01.1997 - Current
Bachelor's degree - Criminal Justice Investigation
Salem State College
Computer System Management
Mount Ida College
Tax Preparation Course
Jackson & Hewitt
HHA & CNA
North Shore Community College/Abbott House
undefined
United States Census
EKG/Phlebotomy
Middleton Technical High School
Community & Medical Interpreter
North Shore Community College
Data Processing
Lynn Vocational Technical Institute
Master's degree - Homeland Security
Endicott College
Similar Profiles
Scott KulakowskiScott Kulakowski
Special Education History Teacher at Lynn Public Schools- Lynn English High SchoolSpecial Education History Teacher at Lynn Public Schools- Lynn English High School
R-Jay PalmaR-Jay Palma
Solution Analyst at LPSSolution Analyst at LPS
Veronica CorveraVeronica Corvera
Cashier/ Customer Service at LpsCashier/ Customer Service at Lps
Andrea ContrerasAndrea Contreras
Family Community Coordinator at Tolleson Elementary School DistrictFamily Community Coordinator at Tolleson Elementary School District
Jaelene OrsatellizJaelene Orsatelliz
Family & Community Coordinator at Lynn Public SchoolsFamily & Community Coordinator at Lynn Public Schools