Lilita Sourivong
Columbus,OH
Summary
Dynamic and dedicated professional with extensive experience as a Correctional Officer at the Correctional Reception Center. Proven expertise in crisis intervention and conflict resolution, effectively reducing contraband incidents. Skilled in communication, mentorship and relationship building, ensuring a safe environment while maintaining high standards of communication and teamwork.Known for being firm, fair, and consistent while building positive rapport with diverse individuals. Highly reliable, adaptable, and eager to explore new opportunities that align with my passion for helping others and utilizing strong interpersonal skills.
Overview
2024
2024
years of professional experience
Work History
Correctional Officer
Correctional Reception Center
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Communicating through a crisis matter and de-escalating problems
Cashier
Buffalo Wild Wings
02.2021 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
Education
Road To Success Academy
Columbus, OHSkills
- De-escalation techniques
- Conflict resolution
- Relationship building and management
- Crisis intervention training
- Strategic planning and organization
- Work detail oversight
- Great Communication Skills
- Reliable/Dependable
- Hardworking
- Great with Teamwork
- Working in a high pressure environment
- Active Listening
Languages
Lao
Native or Bilingual
Timeline
Cashier
Buffalo Wild Wings
02.2021 - 04.2023
Correctional Officer
Correctional Reception Center
Road To Success Academy
Similar Profiles
Keri HowardKeri Howard
Administrative Assistant at Correctional Reception CenterAdministrative Assistant at Correctional Reception Center
Megan DowdsMegan Dowds
Behavioral Healthcare Provider 2 at Southeastern Correctional Institution- Ohio Department of Rehabilitation and CorrectionsBehavioral Healthcare Provider 2 at Southeastern Correctional Institution- Ohio Department of Rehabilitation and Corrections
Claudia JonesClaudia Jones
Nurse Supervisor at Eastern Reception and Diagnostic Correctional CenterNurse Supervisor at Eastern Reception and Diagnostic Correctional Center
Cortney Reid-SlocumCortney Reid-Slocum
Permanent Building Substitute Teacher at Columbus City SchoolsPermanent Building Substitute Teacher at Columbus City Schools
Daniel MartinezDaniel Martinez
Maintenance Technician at Tharaldson HospitalityMaintenance Technician at Tharaldson Hospitality