Lillette Walters

• Provided product expertise and technical support to customers via telephone, email, chat.
• Resolved customer inquiries regarding products features, functionality, compatibility and pricing.
• Demonstrated proficiency in identifying customer needs and recommending appropriate solutions.
• Effective in diverse verbal and written communication.
• Live chat support.

• Conducted surveys and interviews with field participants to gather data.
• Ensured compliance with all applicable laws, regulations, policies, procedures and standards.
• Gathered information through various sources including but not limited to online research.
• Used computer to compile, record and code results or data from interview or survey.
• Used statistical software to analyze data from surveys, old records.

• Performed license examinations and assessments according to state regulations.
• Educated applicants about applicable rules, regulations, and requirements associated with obtaining a driver's license.
• Resolved customer complaints related to the driver's license examination process in an efficient manner.
• Processed payments for fees associated with various licensing services provided by the agency.
• Adhered strictly to confidentiality protocols when handling sensitive personal information.
• Verified document authenticity to process license application.

• Provided information about the venue's amenities and attractions to help enhance the guest experience.
• Assisted with special projects related to guest experience initiatives.
• Attended meetings related to guest experience improvement efforts.
• Provided friendly customer service to ensure positive guest experience.
• Responded to customer complaints in a professional manner and resolved issues quickly to maintain positive guest experience.

• Performed data entry into internal database systems ensuring accuracy of information entered.
• Communicated with customers and employees to answer questions or explain information.
• Performed data entry and recordkeeping tasks to track company correspondence and updates.
• Followed confidentiality rules to preserve data quality and reduce potential information compromise.

Previous employment with excellent service.

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• Provided guidance and support to team members on daily tasks.
• Developed and implemented strategies to improve team productivity.
• Assisted in resolving customer issues, complaints, or queries promptly.
• Interacted regularly with customers via phone or email regarding product information.
• Participated in recruitment process by conducting interviews with potential candidates.
• Monitored operations and reviewed records and metrics to understand company performance.
• Managed payments, end-of-day cash receipts, and bank deposits.
• Achieved company revenue goals and improved customer retention.

• Promoted to position from Client Service Professional.
• Previous employment with excellent service.

• Ensured adherence to infection control procedures by actively listening and following safety protocols.
• Greeted visitors in a friendly manner while maintaining social distancing guidelines.
• Communications skills to educated the public on the Centers for Disease Control and Prevention (CDC) safety standards for COVID-19 at public and private parks and beaches.

• Conducted door-to-door surveys to collect data from households and individuals.
• Organized, managed and tracked survey responses in an efficient manner.
• Adhered to established policies and procedures when conducting interviews with residents.
• Ensured that confidential information was kept secure at all times during enumeration process.
• Communicated effectively with co-workers and supervisors regarding any issues or concerns that arose during fieldwork assignments.

• Previous employment with excellent service.

• Provided exceptional customer service to resolve client issues promptly and effectively.
• Maintained detailed records of customer interactions, transactions, comments and complaints.
• Handled inbound customer inquiries via phone and email in a timely manner.
• Scheduled appointments for clients and followed up on missed appointments as needed.
• Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
• Managed payments, end-of-day cash receipts, and bank deposits.

• Reported any incidents or accidents involving students to the school administration immediately.
• Maintained records of student attendance, route times, and other related information.
• Communicated with parents regarding any concerns about their child's behavior on the bus.
• Accompanied driver and children on bus route to keep students safe and protected.
• Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.

• Prepared and reviewed tax returns for individuals, partnerships, corporations.
• Researched federal, state, and local laws to ensure compliance with regulations.
• Maintained accurate records of all client transactions and filings.
• Filed electronically through approved software programs.
• Responded to state and federal tax notices by preparing written responses or tax return amendments.
• Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.

• Previous employment with excellent service.