Summary
Overview
Work History
Education
Skills
Education Certificates And Certifications
Certification
Timeline
Hi, I’m

Tera Gilbert

Blacksburg,SC
Tera Gilbert

Summary

Dedicated professional actively pursuing the acquisition of the Certified Cyber Security Technician (CCT) credential, demonstrating a commitment to advancing expertise in cybersecurity and staying current with industry standards and best practices. Background in customer service roles within the restaurant and retail industries has cultivated exceptional skills in problem-solving, customer engagement, adaptability, and time management. I work hard and go above and beyond. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

30
years of professional experience
1
Certification

Work History

Teleproformance
Blacksburg, SC

Turbo Tax Product Expert
03.2025 - Current

Job overview

  • Provided expert guidance on TurboTax software, ensuring customers successfully completed tax filings with accuracy and confidence.
  • Delivered personalized support to resolve complex tax-related issues, enhancing customer satisfaction and retention.
  • Managed high volumes of inquiries while maintaining efficiency and professionalism in a fast-paced environment.

Continuing Education and skills
Blacksburg, SC

Education
10.2023 - 02.2024

Job overview

  • Commenced academic pursuit at Merit America in November 2023 to address health challenges.
  • Acquired knowledge in computer hardware and software fundamentals.
  • Developed skills in system administration and troubleshooting methodologies.
  • Gained proficiency in operating systems, including Windows, Linux, and macOS.
  • Implemented IT support and help desk practices to enhance user assistance.

Ham’s Grill
Blacksburg, SC

Grill Cook
03.2023 - 10.2023

Job overview

  • Customized and delivered delightful, well-presented meals promptly to meet diverse customer preferences.
  • Managed food preparation and cooking times to ensure timely delivery of orders, maintaining a smooth kitchen operation.
  • Adapted quickly to changing kitchen dynamics and high-volume demands during peak hours.

Walmart
Gaffney, SC

Cashier/Stocker
02.2022 - 08.2022

Job overview

  • Delivered exceptional customer service as a cashier, fostering positive customer relationships.
  • Mastered multitasking during peak hours while efficiently managing scanning, pricing, and cash transactions.
  • Maintained organized checkout areas to enhance shopping experiences for customers.

Dollar General Market
Gaffney , SC

Key Holder
02.2021 - 01.2022

Job overview

  • Organized backroom storage areas to enhance space utilization efficiency.
  • Ensured compliance with all company policies and procedures.
  • Provided exceptional customer service through friendly greetings and prompt responses to inquiries.
  • Reconciled daily sales receipts with cash drawer for accuracy.
  • Executed daily banking duties, including deposits and withdrawals from registers.
  • Supervised employees by directing tasks and setting customer service expectations.
  • Monitored employee performance for adherence to company policies and procedures.
  • Received vendor shipments, ensuring proper stocking of products in designated locations.

Self-employed
Cedar Bluff, VA

Caregiver
03.2019 - 01.2021

Job overview

  • Delivered compassionate care for elderly parents, managing health and daily activities.
  • Acquired specialized skills as virtual nurse through comprehensive training by healthcare professionals.
  • Ensured overall well-being of parents through effective management of medical conditions remotely.
  • Demonstrated adaptability and commitment to continuous learning for improved caregiving outcomes.

Self-employeed
Cedar Bluff, VA

Stay-at-Home Parent
04.1995 - 05.2017

Job overview

  • Efficiently balanced childcare, household responsibilities, and personal commitments through strong organizational skills.
  • Adapted creatively to diverse challenges, demonstrating effective problem-solving and decision-making abilities.
  • Cultivated communication and collaboration skills through interactions with family members, educators, and service providers.

Education

Richlands High School
Richlands, VA

High School Diploma
06.1990

University Overview

  • As a Community Service Volunteer at a local non-profit organization, I participated in community clean-up events and assisted with organizing charity drives and events. Through these experiences, I developed a strong sense of civic responsibility and teamwork.
  • Skill development including typing, accounting, typing, and accounting practices.

Skills

  • Technical Support & Troubleshooting
  • Ticketing System
  • System Administration
  • Operating Systems Installation
  • Networking
  • Software Installation & Configuration
  • Windows
  • Linux
  • Domain Name System (DNS)
  • Customer Service
  • Communication
  • Problem-Solving
  • Attention to Detail
  • Empathy
  • Teamwork
  • Python Programming Basics
  • Time Management
  • Active Listening
  • Adaptability
  • Collaboration
  • Conflict Resolution

Education Certificates And Certifications

Education Certificates And Certifications
  • CompTIA A+ Certificate Core 2, 10/24
  • Crash Course In Python, 07/24
  • Google Cybersecurity Certificate, 05/24
  • Google IT Support Professional Certificate, 01/24
  • High School Diploma, Richlands High School, 06/90

Certification

  • Google IT Support
  • Google Cybersecurity
  • Python

Timeline

Turbo Tax Product Expert
Teleproformance
03.2025 - Current
Education
Continuing Education and skills
10.2023 - 02.2024
Grill Cook
Ham’s Grill
03.2023 - 10.2023
Cashier/Stocker
Walmart
02.2022 - 08.2022
Key Holder
Dollar General Market
02.2021 - 01.2022
Caregiver
Self-employed
03.2019 - 01.2021
Stay-at-Home Parent
Self-employeed
04.1995 - 05.2017
Richlands High School
High School Diploma