Lilli Molitor
Rapid,SD
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Server
Wine Cellar restaurant
Rapid City , SD
05.2023 - 08.2023
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
Manager
Silver Lining Creamery
Rapid , SD
06.2021 - 08.2022
- Developed and implemented strategies for providing excellent customer service experience.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Operated cash register to collect payments from customers.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
Education
Dental Hygiene
University of South Dakota
Vermillion, SD05-2026
Skills
- Guest Engagement
- Safe Food Handling
- Order Management
- Food Running
- Customer service standards
Timeline
Server
Wine Cellar restaurant
05.2023 - 08.2023
Manager
Silver Lining Creamery
06.2021 - 08.2022
Dental Hygiene
University of South Dakota
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