LILLIANA J. PEARSON
Colorado Springs,CO
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior service.
Overview
8
8
years of professional experience
Work History
Hair Salon Receptionist
Lush: A Beauty Lounge
02.2024 - Current
- Enhanced client satisfaction by efficiently scheduling appointments and managing cancellations.
- Streamlined salon operations for improved efficiency by maintaining an organized and updated calendar.
- Increased repeat clientele with exceptional customer service, addressing inquiries and resolving issues promptly.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
Head Host/Server
Red Gravy
08.2021 - 07.2023
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Managed reservations through OpenTable, optimizing efficiency and accuracy.
- Enhanced customer experience by ensuring timely seating and providing exceptional service.
In-room Dining Server/Concierge Agent
The Broadmoor
11.2019 - 06.2021
- Provide excellent service to all guests and assist with any need he/she might have in a timely and appropriate manner
- Answering a high volume of calls in a clear/calm manner while providing the guest with information about the menu, hotel, etc
- Set displays and gifts for the guests decoratively and luxuriously while providing an appealing and appropriate conservation
Guest Services Associate
European Wax Center
11.2018 - 10.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Booked appointments, accepted payments, and answered guest questions.
- Managed cash flows, audited tills, and receipts, and upheld store policies to increase profits.
Theater Team Member
Cinemark
03.2016 - 10.2018
- Assist and direct customers to their destinations while creating a welcoming environment
- Provides movie and theatre information while ensuring a quality viewing and listening (for hearing-impaired customers) experience
- Implements auditorium management while ensuring theatre property is clean and free of debris.
Education
Bachelor of Science - Biochemistry
University of Colorado
Colorado Springs, CO2018
High School Diploma -
Vista Ridge High School, University of Colorado
Colorado Springs, CO2018
Skills
- Great interpersonal and communication skills
- Expense Reporting
- High level of accurateness and attention to detail
- Skilled in MS Word, Excel, and Internet
- Reception Area Maintenance
- Price Memorization
- Suggestive Selling
- Calendar Management
Timeline
Hair Salon Receptionist
Lush: A Beauty Lounge
02.2024 - Current
Head Host/Server
Red Gravy
08.2021 - 07.2023
In-room Dining Server/Concierge Agent
The Broadmoor
11.2019 - 06.2021
Guest Services Associate
European Wax Center
11.2018 - 10.2019
Theater Team Member
Cinemark
03.2016 - 10.2018
Bachelor of Science - Biochemistry
University of Colorado
High School Diploma -
Vista Ridge High School, University of Colorado
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