Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lillia Macomber

Wichita

Summary

Dynamic and results-driven professional with extensive experience at Maple Street Pizza Co. Skilled in cash handling and customer service, adept at resolving conflicts and enhancing customer satisfaction. Known for an upbeat personality and bartending expertise, consistently delivering exceptional service and fostering loyalty in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Bartender/Manager

Maple Street Pizza Co.
Wichita
08.2023 - Current
  • Monitored daily sales transactions to ensure accuracy.
  • Provided exemplary customer service at all times while interacting with patrons.
  • Resolved customer complaints in a professional manner while maintaining high levels of customer satisfaction.
  • Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
  • Ensured that all customers were properly ID'd before being served alcoholic beverages.
  • Maintained up-to-date knowledge of current drink recipes and promotions.
  • Reported any discrepancies in cash register funds to management.
  • Supervised cleanliness of guest service areas before, during and after service.

Call Center Representative

Tmobile
Wichita
07.2019 - 03.2021
  • I helped customers with account issues, billing issues, upgrades, and also added lines to their accounts.
  • I also had to deal with customers that were unhappy with something wether that be a device, a billing issue, or overall company issues, I did my best to make sure the customer knew they were right and i did my best to please the customer when I could.

Clerk Cashier

Quiktrip
Wichita
06.2016 - 06.2019
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.

Education

High school -

Wichita North Highschool
Wichita, Kansas
05.2014

Skills

  • De-escalation Techniques
  • Calm and Professional Under Pressure
  • Cash handling
  • Customer service
  • Bartending expertise
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Upbeat and Positive Personality

Timeline

Bartender/Manager

Maple Street Pizza Co.
08.2023 - Current

Call Center Representative

Tmobile
07.2019 - 03.2021

Clerk Cashier

Quiktrip
06.2016 - 06.2019

High school -

Wichita North Highschool

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