Lillian Amoako
DENVER,US
Summary
Hospitality professional with extensive experience in delivering exceptional customer service. Demonstrates ability to efficiently manage tasks and resolve issues in fast-paced environments. Acknowledged for commitment to quality and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Student Desk Staff
Colorado College
Colorado Springs, Colorado
03.2025 - Current
- Resolved customer inquiries using problem-solving skills, improving student satisfaction and retention.
- Managed front desk operations, fostering a welcoming environment that encouraged student engagement.
- Developed knowledge of campus resources to assist students effectively in navigating available services.
Front End Associate
Walmart
Aurora, Colorado
09.2021 - 01.2026
- Guided customers with product inquiries and store navigation, improving their overall shopping experience.
- Managed returns and exchanges, effectively resolving customer concerns to maintain satisfaction.
- Operated cash register, processing customer transactions accurately and ensuring a smooth checkout experience.
Behavioral Therapist
Action Behavior Centers
Denver, CO
06.2025 - 08.2025
- Facilitated development of verbal, communication, and social skills in children, enhancing their overall well-being.
- Applied evidence-based interventions that fostered positive behavior changes in clients, promoting their growth and development.
- Documented client progress and treatment outcomes to assess therapy effectiveness and inform future treatment plans.
Teaching Fellow
Generation Teach
Denver, Colorado
06.2023 - 07.2023
- Developed lesson plans aligned with curriculum standards, enhancing student understanding and retention.
- Collaborated with educators to refine teaching strategies and improve classroom management.
- Leveraged classroom technology tools to enrich learning experiences and boost student participation.
Education
Bachelor of Arts - Computer Science
Colorado College
Colorado Springs, CO05.2027
Skills
- Customer service excellence
- Communication skills
- Team collaboration
- Organizational abilities
- Time management
- Lesson planning expertise
Languages
- Twi
- English, Native
- Twi, Proficient
Achievements And Memberships
- Leader, Caribbean African Student Union, 08/01/25, Present
- Church Youth Leader, 11/01/21, Present
- Math Honors Society, 09/01/21, 05/05/23
- Questbridge Scholar, 09/01/22
Timeline
Behavioral Therapist
Action Behavior Centers
06.2025 - 08.2025
Student Desk Staff
Colorado College
03.2025 - Current
Teaching Fellow
Generation Teach
06.2023 - 07.2023
Front End Associate
Walmart
09.2021 - 01.2026
Bachelor of Arts - Computer Science
Colorado College