CRISTAL OCHOA
Denver
Summary
Detail-oriented and hardworking professional with experience in the production and quality assurance industry. Skilled at conducting detailed and accurate inspections to ensure product quality, while ensuring adherence to all applicable safety and quality regulations. Experienced in using specialized testing equipment, such as calipers and gauges, to accurately measure and assess product quality. Highly organized individual with a strong background in quality assurance and production. Proven ability to identify and mitigate potential risks associated with product defects, as well as to ensure product safety and quality. Experienced in using a variety of inspection tools and equipment to detect even the most minor flaws. Dedicated to providing consistent and accurate results.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Denver tech dermatology
Greenwood Village
08.2024 - Current
- Assisted with scheduling appointments for clients and visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Responded to customer inquiries via phone, email, and in person.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled sensitive information in a confidential manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Updated customer information in databases regularly to ensure accuracy of records.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted customers warmly and made them feel welcome.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
Medical Assistant
Denver Tech Dermatology
Greenwood Village
08.2023 - 08.2024
- Documented medical data in patient charts, facilitating accurate records
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
- Cleaned treatment rooms and medical instruments, complying with infection control standards
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing
- Stocked supplies and instruments for examination rooms
- Scheduled appointments and maintained patient records
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records
- Performed patient intake and assisted in patient care procedures
- Assisted in medical record keeping and filing, including patient registration and scheduling appointments
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
Cashier
Ross dress for less
Denver
08.2023 - 04.2024
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Provided excellent customer service by greeting customers and offering assistance
- Helped restock shelves when necessary to maintain an organized display area
- Developed strong customer service skills by providing efficient and accurate service
- Accurately processed customer payments using cash, credit cards, and checks
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Provided efficient and courteous service to customers.
Quality Control Inspector
Preferred medical products
Centennial
01.2023 - 07.2023
- Located defects in products and processes, recording evidence and recommending remedial action
- Used gauges and measuring devices to measure output against specifications
- Recorded trends in defects to locate origin of issues and prevent recurrence
- Completed first-piece inspections to evaluate fabrication process and requirements, documenting results
- Reported non-conformance issues and documented findings to help production staff understand and correct problems
- Completed quality control and inspection sheets against ISO standards for maximum benefit
- Performed inspections on incoming materials against weight, dimensional and tensile criteria.
Cashier
Las tortugas
Aurora
08.2019 - 03.2022
- I was a cashier
- I would close and open the store
- Count the cash register at the end of every shift
- Team leader I was left in charge of my shift when manager was not there
- Processed cash register transactions on POS and provided correct change
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Resolved conflicts with customers and looked for opportunities to improve satisfaction
- Balanced cash drawers at shift beginning and end.
Education
High School Diploma - Completed coursework
Montbello career and technical high school
Denver, COSkills
- Customer service excellence
- Conflict resolution
- Merchandise restocking
- Cash handling
- Cash register operation
- Drawer balancing
- Product recommendations
- Training and development
- Restock products
- Price verification
- Process transactions
- Appointment scheduling
- Data entry
- Payment processing
- Inventory management
- Confidential information handling
- Document preparation
- Office administration
- Organizational skills
- Multitasking and organization
Certification
Certified Dermatology tech
Timeline
Front Desk Receptionist
Denver tech dermatology
08.2024 - Current
Medical Assistant
Denver Tech Dermatology
08.2023 - 08.2024
Cashier
Ross dress for less
08.2023 - 04.2024
Quality Control Inspector
Preferred medical products
01.2023 - 07.2023
Cashier
Las tortugas
08.2019 - 03.2022
High School Diploma - Completed coursework
Montbello career and technical high school