Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yatziri Avelar

Charlotte,NC

Summary

Friendly and reliable with positive attitude and excellent customer service skills.

Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Hampton Inn Suites
11.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Greeted visitors warmly, creating positive first impression of organization.

Cashier

Family Dollar
01.2018 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Associate

Amazon
08.2022 - 11.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Ticket Coordinator

Ross Distribution Center
06.2020 - 07.2022
  • Ensured compliance with industry regulations related to ticket sales practices while maintaining ethical business standards.
  • Contributed to the creation of user-friendly online booking platforms, simplifying the ticket purchasing process for customers.
  • Coordinated special events such as VIP experiences, pre-show parties, and meet-and-greets, enhancing overall guest satisfaction.
  • Cultivated partnerships with local businesses and community groups by offering exclusive discounts or incentives aimed at increasing their participation in events.
  • Organized box office schedules including staffing assignments while optimizing workflow efficiency.
  • Developed comprehensive training materials for new hires, fostering a knowledgeable staff capable of providing top-notch service to patrons.

Education

West Mecklenburge High School
Charlotte

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Written and verbal communication
  • Professionalism and courtesy

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Hampton Inn Suites
11.2024 - Current

Associate

Amazon
08.2022 - 11.2024

Ticket Coordinator

Ross Distribution Center
06.2020 - 07.2022

Cashier

Family Dollar
01.2018 - 07.2019

West Mecklenburge High School

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Yatziri Avelar