Morgan McCroskey
Southfield
Summary
Dedicated front desk receptionist with a strong focus on customer service and conflict resolution. Known for creating welcoming environments and ensuring seamless experiences for visitors.
Overview
2024
2024
years of professional experience
Work History
Front Desk Receptionist
Mayweather Boxing Gym
Birmingham, MI
11.2022 - 03.2023
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Organized and maintained files and records to ensure up-to-date documentation.
- Resolved customer problems and complaints.
Front Desk Receptionist
Planet Fitness
Southfield, MI
03.2021 - 10.2021
- Greeted and assisted members, ensuring a welcoming atmosphere.
- Managed front desk operations, including check-ins and member inquiries.
- Maintained cleanliness and organization of reception area to enhance member experience.
- Processed membership applications using club management software efficiently.
- Answered phone calls, providing information on fitness programs and services.
- Coordinated with team members to ensure seamless daily operations.
- Assisted in scheduling appointments for personal training sessions and classes.
- Resolved member concerns promptly, fostering positive relationships within the community.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
IT Help Desk Technician
Stefanini IT Solutions
Southfield, MI
12.2019 - 11.2020
- Provided technical support for end-users, resolving hardware and software issues efficiently.
- Assisted in the setup and configuration of new desktop systems and peripherals.
- Documented troubleshooting processes and solutions in knowledge base for future reference.
- Collaborated with team members to improve response times and enhance customer satisfaction.
- Monitored help desk ticketing system, prioritizing tasks based on urgency and impact.
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Streamlined help desk operations by implementing an effective ticket management system.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
Cashier
CVS Pharmacy
Berkley, MI
01.2018 - 10.2019
- Processed customer transactions efficiently using POS systems.
- Managed cash register, ensuring accurate cash handling and reconciliation.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization in checkout area to improve workflow.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented strategies to reduce wait times during peak hours, improving customer satisfaction.
- Collaborated with team members to ensure smooth store operations and inventory management.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Panera Bread
Southfield, MI
2018 - 2019
- Conducted regular audits of stock levels to minimize discrepancies and optimize inventory control.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
Education
Detroit School of Arts
Detroit, MI05-2016
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Professionalism and courtesy
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Issue resolution
- Complex Problem-solving
- POS system operations
- POS systems
- Staff training
- Attention to detail
Timeline
Front Desk Receptionist
Mayweather Boxing Gym
11.2022 - 03.2023
Front Desk Receptionist
Planet Fitness
03.2021 - 10.2021
IT Help Desk Technician
Stefanini IT Solutions
12.2019 - 11.2020
Cashier
CVS Pharmacy
01.2018 - 10.2019
Cashier
Panera Bread
2018 - 2019
Detroit School of Arts