Gianna Velazquez
Goleta,CA
Summary
My name is Gianna Velazquez and I am currently enrolled in Santa Barbara City College. Upbeat individual boasting a career catering to guests through effective service and assistance. A highly trained Guest Services Associate known for tactfully managing issues and finding the best solutions. Always looking to gain new experiences with any job that is offered to me!
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Goleta Valley Athletic Center
04.2024 - Current
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Answered multi-line phone systems and transferred callers to the appropriate department or staff member.
- We have developed strong working relationships with team members, fostering a positive work environment.
- We delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
Guest Services Associate
TopGolf
05.2022 - 01.2024
- Assisted with check-in
- Greeted guests in a friendly and professional manner.
- Provided information on rules, prices, and wait time
- Resolved guest complaints in a timely and efficient manner.
- Collaborated with other departments like Food Runner and Caddie to ensure the highest quality of service was provided to guests.
- Ensured compliance with safety regulations and company policies.
- Maintained cleanliness of the reception area by sweeping floor and dusting furniture on a regular basis.
- Conducted tours of the facility when requested by guests.
- Managed lost and found items according to established protocols.
Janitor
The Shop Automotive®
06.2021 - 09.2021
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Move furniture, equipment, boxes or other items as requested by supervisors or clients.
Education
High School Diploma -
El Segundo High School
El Segundo, CA06-2023
Some College (No Degree) - Public Relations
Santa Barbara City College
Santa Barbara, CASkills
- Problem-Solving Skills
- Computer Skills
- Proficient with Microsoft, Google Docs, and Powerpoint
- Intermediate in Academic Writing
- Customer Service Abilities
- Flexible Schedule
- Guest Communication
- Reservations
- Event Support
- Front Desk
- Guest Relations
- Guest Check-In And Check-Out
- Guest Service And Assistance
- Customer Service Excellence
- Cash Handling
- Hospitality services
Timeline
Front Desk Receptionist
Goleta Valley Athletic Center
04.2024 - Current
Guest Services Associate
TopGolf
05.2022 - 01.2024
Janitor
The Shop Automotive®
06.2021 - 09.2021
High School Diploma -
El Segundo High School
Some College (No Degree) - Public Relations
Santa Barbara City College
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