Hi, I’m
Lillian Baez
Clermont,Florida
Summary
Accomplished Supervisor with a proven track record at DC 37 Retirees Association, enhancing team productivity and customer satisfaction through effective problem-solving and exceptional communication. Skilled in business administration and fostering professional growth, consistently achieving high levels of efficiency and goal attainment without compromising quality. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
48
years of professional experience
Work History
DC 37 Retirees Association
Supervisor/Associate Treasurer
04.2016 - 07.2019
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sseu Local371
Supervisor of Operations
03.1971 - 03.2014
Job overview
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
Education
Monroe CollegeThe Bronx, NY
Associate of Arts from Business Administration
12.1991
Skills
- Schedule development
- Business Administration
- Problem-Solving
- Excellent Communication
- Decision-Making
- Active Listening
- Professionalism
- Self Motivation
- Task Prioritization
- Project Planning
- Goal Setting
- Problem-solving abilities
- Training and mentoring
Timeline
Supervisor/Associate Treasurer
DC 37 Retirees Association
04.2016 - 07.2019
Supervisor of Operations
Sseu Local371
03.1971 - 03.2014
Monroe College
Associate of Arts from Business Administration
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