Lillian Bowen
Wake Forest,NC
Summary
Highly-motivated individual with a strong work ethic, adaptability, and exceptional interpersonal skills. Dedicated to providing positive and memorable customer experiences, with expertise in customer service, multitasking, and time management. Proven ability to take on additional responsibilities to achieve team objectives.
Overview
5
5
years of professional experience
Work History
Service Coordinator
Crossroads Nissan Of Wake Forest
Wake Forest, NC
05.2024 - Current
- Managed scheduling of appointments and service calls to meet client needs.
- Provided support and guidance to clients, navigating them through service options.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
RECEPTIONIST
Mercedes Benz
Winston-Salem/Greensboro, NC
01.2023 - 01.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Welcomed customers with a friendly greeting, answered general questions, gathered the nature of the visit, and directed them to specific offices.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
COUNSELOR
YMCA of Central Florida
Orlando, FL
05.2022 - 01.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
- Kept accurate records on participants' activity attendance, disciplinary actions, and medication usage to improve camper documentation.
SALES ASSOCIATE
Sunglass World
Orlando, FL
05.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked the store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
YMCA COUNSELOR
YMCA
Winston Salem, NC
07.2021 - 05.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
- Kept accurate records on participants' activity attendance, disciplinary actions, and medication usage to improve camper documentation.
HOST/TO-GO SPECIALIST
Texas Roadhouse
Winston-Salem, NC
10.2019 - 10.2021
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations, alerted servers and managers of large groups, and prepared seating.
- Assisted managers with quickly resolving service- and food-related issues.
Education
HIGH SCHOOL DIPLOMA -
North Forsyth High School
CERTIFICATE IN NONPROFIT MANAGEMENT AND LEADERSHIP -
Forsyth Technical Community College
Skills
- Youth Development
- Critical Thinking
- Merchandising
- Customer service
- Cash handling
- Time Management
- Telephone Reception
- Business Administration
- Verbal and Written Communication
- Customer Engagement
- Copying and Scanning
- Experience in leadership
Languages
English
Timeline
Service Coordinator
Crossroads Nissan Of Wake Forest
05.2024 - Current
RECEPTIONIST
Mercedes Benz
01.2023 - 01.2024
COUNSELOR
YMCA of Central Florida
05.2022 - 01.2023
SALES ASSOCIATE
Sunglass World
05.2022 - 01.2023
YMCA COUNSELOR
YMCA
07.2021 - 05.2022
HOST/TO-GO SPECIALIST
Texas Roadhouse
10.2019 - 10.2021
HIGH SCHOOL DIPLOMA -
North Forsyth High School
CERTIFICATE IN NONPROFIT MANAGEMENT AND LEADERSHIP -
Forsyth Technical Community College
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