Lillian Branch
Asheville,NC
Summary
Compassionate human services professional with experience conducting clinical and psychosocial assessments, developing programming, and supporting Women and youth in residential and community settings. Strong background in trauma-informed care, behavioral health coordination, and service planning. Adept at building rapport with vulnerable populations and delivering client-centered interventions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CPS Investigator
Buncombe County Health And Human Services
Asheville, NC
07.2025 - Current
- Conducted thorough investigations of reported child abuse, neglect, and dependency cases in compliance with North Carolina state laws and DSS policies
- Gathered and documented evidence, including medical, school, and law enforcement records
- Collaborated with multidisciplinary teams to assess family needs and coordinate services for at-risk children.
- Maintained accurate, detailed, and timely case records in compliance with state and federal regulations
- Managed a high-volume caseload while meeting strict state-mandated timeline
- Engaged families in discussions to promote understanding of resources and support available for child development.
- Exercised sound judgment when making critical decisions regarding child safety under high-pressure circumstances.
Clinical Coordinator
TurnAround Inc.
Arnold, MD
03.2025 - 07.2025
- Coordinated patient intake and scheduling to optimize clinic workflows.
- Reviewed referrals to determine eligibility for program services based on established criteria
- Developed and delivered trauma-informed programming to support emotional, behavioral, and life-skill development
- Conducted clinical assessments to evaluate mental health, behavioral, and environmental needs
- Assisted in the development of treatment plans based on patient assessments.
- Collaborated with multidisciplinary teams to enhance patient care outcomes.
- Coordinated, tracked, and followed up on medical and mental health appointments to support treatment compliance
Lead Behavioral Health Technician
TurnAround Inc.
Arnold, MD
08.2024 - 03.2025
- Facilitated therapeutic activities to support client engagement and recovery.
- Monitored client behavior and progress, documenting observations accurately.
- Collaborated with multidisciplinary teams to develop individualized treatment plans.
- Assisted in training new staff on protocols and best practices.
- Implemented crisis intervention strategies to ensure client safety and wellbeing.
Residential Advocate
Selah Freedom
Brandon, FL
08.2023 - 04.2024
- Managed documentation efficiently, maintaining accurate records of resident information, progress, and incidents.
- Collaborated with interdisciplinary teams to ensure comprehensive care and support for all residents.
- Initiated constructive conversations around conflict resolution among roommates leading to improved interpersonal dynamics.
- Facilitated group sessions to address common issues among residents and promote healthy coping strategies.
- Responded effectively to crises situations, utilizing de-escalation techniques and coordinating appropriate interventions.
- Improved residential environment by implementing and enforcing house rules and policies.
Social Work Intern
Casa Mis Suenos
Quito, Ecuador
08.2022 - 12.2022
- Conducted weekly site visits to juvenile detention centers to support youth and monitor well-being
- Assisted in home visits to assess safety, risk factors, and family environments
- Monitored trafficking hotspots in Quito, contributing to awareness and prevention initiatives
- Designed and implemented a client filing system, improving organization and accessibility of case records
Education
Master of Science - Social Work
Southeastern University
Lakeland, FL04-2024
Bachelor of Science - Criminal Justice And Social Work
Southeastern University
Lakeland, FL04-2023
Skills
- Maryland Case Management System: CJAMS
- North Carolina Case Management Systems: PATHnc and ISSI
- Media: Facebook, Twitter, Instagram, Tiktok
- Case Planning and Service Coordination
- Trauma-Informed Care
- Program Design and Implementation
- Time Management and Prioritization
Certification
- Licensed Master Social Worker - License #32838
- Certified Med Tech, License #MT0175161
- Residential Child and Youth Care Professional- License #Y02895
- CPR & First Aid Certified
Timeline
CPS Investigator
Buncombe County Health And Human Services
07.2025 - Current
Clinical Coordinator
TurnAround Inc.
03.2025 - 07.2025
Lead Behavioral Health Technician
TurnAround Inc.
08.2024 - 03.2025
Residential Advocate
Selah Freedom
08.2023 - 04.2024
Social Work Intern
Casa Mis Suenos
08.2022 - 12.2022
Master of Science - Social Work
Southeastern University
Bachelor of Science - Criminal Justice And Social Work
Southeastern University