Lillian Chanthadara

• Provided excellent service to high volume of daily customers.
• Greeted hundreds of customers daily with enthusiasm, answered questions and recommended specials to increase company's profits.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Operated POS systems to input orders, split bills and calculate totals.
• Completed cleaning duties by sweeping and mopping floors, restocking items, tidying up server stations, and other shift closing tasks.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Operated cash register to receive payment by cash, check and credit card.

• Answered high volume phone inquiries to schedule and confirm reservations and respond to service questions.
• Greeted incoming guests with a smile and escorted them to assigned dining area and present menus.
• Supported serving staff, food runners, and bussers to keep dining room presentable and ready for guests.
• Responded appropriately and in a timely-manner to customer complaints, bringing major issues to attention of manager on duty.

Still currently enrolled and set to graduate with my associates in the Fall of 2024.