Lillian Costello
Syracuse
Summary
RN Case Manager with extensive experience in patient coordination and care plan management. Demonstrated ability to enhance interdisciplinary collaboration and communication, leading to improved patient outcomes. Proven problem-solving skills ensure adherence to treatment plans and effective care delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
RN Case Manager
ST. Camillus
Syracuse
05.2017 - 05.2021
- Coordinated patient care plans with healthcare teams for optimal outcomes.
- Assessed patient needs through comprehensive evaluations and interviews.
- Facilitated communication between patients, families, and medical professionals.
- Managed documentation of patient progress and care interventions thoroughly.
- Developed educational materials to support patient understanding of health conditions.
- Monitored adherence to treatment plans and addressed barriers to care.
- Collaborated with community resources to enhance patient support services.
- Provided mentorship to new staff on case management processes and best practices.
- Coordinated medical services between primary care providers, specialists, hospitals and outpatient clinics.
- Developed discharge plans for patients transitioning from acute care settings to home or alternate facilities.
- Educated patients on disease prevention strategies, wellness promotion techniques and lifestyle modifications.
- Maintained accurate documentation of patient progress in the electronic health record.
- Actively participated in multidisciplinary rounds discussing complex cases with members of the healthcare team.
- Communicated regularly with family members regarding patient care needs and progress toward goals.
- Conducted weekly interdisciplinary team meetings to review case management activities for assigned caseloads.
- Facilitated referrals to community resources for additional support services.
- Ensured compliance with regulatory standards concerning utilization review, ethical decision making and legal aspects of case management practice.
- Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
- Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
- Facilitated transitions between levels of care through effective coordination of resources within a managed care environment.
- Reviewed clinical data including lab results, radiology reports and vital signs to assess appropriateness of treatments.
- Participated in quality improvement initiatives related to case management processes.
- Monitored and evaluated effectiveness of treatment plans and interventions.
- Analyzed financial information related to insurance coverage eligibility prior to initiating services.
- Attended continuing education seminars relevant to case management practices.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
RN Case Manager
VNA Home Health
Syracuse
05.2011 - 05.2021
- Managed comprehensive patient care plans, ensuring optimal outcomes and adherence to healthcare protocols.
- Coordinated multidisciplinary team efforts to deliver personalized patient-centered care.
- Evaluated patient progress and adjusted care strategies to enhance recovery and satisfaction.
Education
Commission For Case Management
CCM Certification 09-2021
Associate of Applied Science - Nursing
Crouse Irving School of Nursing
Syracuse NY06-1990
Skills
- Care coordination
- Patient assessment
- Treatment planning
- Electronic health records
- Quality improvement
- Resource management
Certification
- CM CCM
Timeline
RN Case Manager
ST. Camillus
05.2017 - 05.2021
RN Case Manager
VNA Home Health
05.2011 - 05.2021
Commission For Case Management
Associate of Applied Science - Nursing
Crouse Irving School of Nursing
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