Justina Hawkins
RN Case Manager
Norcross,GA
Summary
Hardworking, Adventurous, compassionate and result oriented professional. With over 9 years of strong clinical background in nursing and case management. Experience ranging from long-term rehabilitation Home, ICU, OB/GYN , Postpartum / Mother-baby and outpatient setting during Covid-19 pandemic era. Progressive career
specializing in patient advocacy and care coordination. Adept at developing comprehensive care plans, managing complex medical cases, and working collaboratively with multidisciplinary teams to achieve optimal patient outcomes. Known for adaptability, reliability, and results-focused approach in dynamic healthcare environments. Skilled in patient assessment, discharge planning, and resource utilization.
Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Excellent team player, works well with diverse ethnicity building trust and relationships for better patient outcome. Committed to deliver excellent patient care following the organization's policy and procedure guidelines.
Overview
16
16
years of professional experience
1
1
Certification
Work History
RN Case Manager
Kaiser Permanente
05.2024 - 03.2025
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
- Enhanced patient satisfaction with empathetic communication and timely updates on care progress.
- Reduced hospital readmission rates with proactive follow-up care and patient education on self-management techniques.
- Educated family members and caregivers on patient care instructions.
Registered Nurse- Mother Baby/Postpartum Registered Nurse
Kaiser Permanente/ AMN
12.2021 - 03.2022
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Monitored patient reactions after administering medications and IV therapies.
- Improved patient recovery rates by providing comprehensive postpartum care and education to new mothers
RN Postpartum
NorthBay Medical Center
08.2021 - 12.2021
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
RN
Kaiser SCPMG Vista Medical Office
04.2021 - 07.2021
RN Mother Baby/Postpartum Nurse
Kaiser Permanente / AMN
11.2020 - 04.2021
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
RN Mother Baby/ Postpartum/Registered Nurse, Float Pool
Kaiser Permanente / AMN
11.2019 - 01.2020
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
RN Motherbaby/RN Mother Baby/ Postpartum/Registered Nurse, Float Pool
Kaiser Permanente / AMNSanta
07.2019 - 08.2019
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
RN Motherbaby/RN Mother Baby/ Postpartum/Registered Nurse, Float Pool
Kaiser Permanente / AMN
03.2019 - 07.2019
High risk OB / GYN
USA Children and Women Hospital
01.2017 - 01.2019
- Enhanced patient care by providing specialized support to high-risk obstetrical patients.
- Improved patient outcomes through the development and implementation of individualized care plans for high-risk pregnancies.
- Collaborated with multidisciplinary teams to ensure optimal care and support for high-risk OB patients.
- Reduced complications during labor and delivery by closely monitoring high-risk patients and promptly addressing any issues.
- Developed strong relationships with patients, fostering trust and open communication that contributed to better health outcomes.
- Assisted physicians in managing complex medical cases involving high-risk pregnancies, ensuring timely interventions when necessary.
- Coordinated comprehensive prenatal care for high-risk patients, scheduling necessary tests and specialist appointments as required.
- Advocated for the needs of high-risk pregnant women within the healthcare system, promoting access to appropriate resources and support services.
- Managed emergency situations arising from complications related to high-risk pregnancies, demonstrating quick thinking and sound judgment under pressure.
- Promoted safe birthing environments through diligent adherence to infection control guidelines and maintaining a clean, organized workspace.
- Provided postpartum support to high-risk patients by educating them on infant care, breastfeeding techniques, and warning signs of potential complications.
- Supported patients' mental health by identifying signs of postpartum depression and connecting them with appropriate resources for further evaluation and treatment.
- Provided emotional support and guidance to new mothers and families during labor, delivery and postpartum.
- Performed vital signs checks and administered vaccinations to infants following birth.
- Educated patients on prenatal care, fetal development, and potential risks associated with their pregnancy.
RN Supervisor
SEABREEZ Nursing and Rehabilitation
06.2017 - 10.2018
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Reduced medication errors by providing thorough training and supervision to nursing staff.
- Streamlined nurse scheduling, ensuring adequate coverage and minimizing overtime expenses.
- Maintained regulatory compliance by conducting regular audits, reviews, and updates on policies and procedures.
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
Surgical Intensive Care Unit
Providence Hospital
12.2016 - 01.2017
- Enhanced patient recovery by implementing evidence-based nursing practices in the Surgical Intensive Care Unit.
- Reduced infection rates by maintaining strict adherence to aseptic techniques and infection control protocols.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for critically ill patients.
- Improved patient outcomes by promptly identifying and addressing changes in clinical conditions.
- Provided emotional support to patients and families, fostering trust and open communication during challenging times.
- Ensured continuity of care by effectively communicating pertinent patient information during shift handovers.
Certified Nursing Assistant
Southland Nursing and Rehabilitation Home
02.2009 - 05.2011
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
Bachelor of Science - Nursing
University of South Alabama
05.2016
Associate of Science - Pre-Nursing
Georgia Military College
12.2012
Skills
- Medication and IV Administration
- Fluent in (English/ French)
- Epic Super User Microsoft Office, Word, Excel, Power-point
- Comprehensive Case Coordination
- Team Coordination
- Newborn Care
- Postpartum Care
- IV Setup
- Physical Assessments
- Etc
- Time Management
- PPE use
- Active Listening
- Excellent Communication
- Good Telephone Etiquette
- Chronic disease management
- Discharge planning
- Multidisciplinary approach
- Care coordination
- Home care management
- Utilization review
- Case evaluation
- Clinical assessment
- Community resources
- Medication management
- Case management
- Critical thinking
- Interdisciplinary collaboration
- Patient and family advocacy
- Patient care assessment
- Attention to detail
- Infection control
- Clear patient communication
- Rehabilitation assistance
Certification
ACLS
BLS
NPR
Languages
French
Limited Working
English
licensure certification
- BLS
- ACLS
- NRP
community service
- Fifteenth Place, Mobile, Alabama, 06/2014
- Central Plaza Towers, Mobile, Alabama, 04/2016
Timeline
RN Case Manager
Kaiser Permanente
05.2024 - 03.2025
Registered Nurse- Mother Baby/Postpartum Registered Nurse
Kaiser Permanente/ AMN
12.2021 - 03.2022
RN Postpartum
NorthBay Medical Center
08.2021 - 12.2021
RN
Kaiser SCPMG Vista Medical Office
04.2021 - 07.2021
RN Mother Baby/Postpartum Nurse
Kaiser Permanente / AMN
11.2020 - 04.2021
RN Mother Baby/ Postpartum/Registered Nurse, Float Pool
Kaiser Permanente / AMN
11.2019 - 01.2020
RN Motherbaby/RN Mother Baby/ Postpartum/Registered Nurse, Float Pool
Kaiser Permanente / AMNSanta
07.2019 - 08.2019
RN Motherbaby/RN Mother Baby/ Postpartum/Registered Nurse, Float Pool
Kaiser Permanente / AMN
03.2019 - 07.2019
RN Supervisor
SEABREEZ Nursing and Rehabilitation
06.2017 - 10.2018
High risk OB / GYN
USA Children and Women Hospital
01.2017 - 01.2019
Surgical Intensive Care Unit
Providence Hospital
12.2016 - 01.2017
Certified Nursing Assistant
Southland Nursing and Rehabilitation Home
02.2009 - 05.2011
Associate of Science - Pre-Nursing
Georgia Military College
Bachelor of Science - Nursing
University of South Alabama
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