Lillian Crawford
Racine
Summary
Dynamic professional with a proven track record in customer service at State Farm, excelling in enhancing customer satisfaction and operational efficiency. Skilled in financial cash management and inventory optimization, I effectively resolved issues while maintaining composure under pressure, ensuring loyalty and a seamless experience for clients.
Overview
3
3
years of professional experience
Work History
Insurance Internship
State Farm
08.2022 - 05.2024
- Assisted in daily operational tasks to ensure smooth workflow and productivity.
- Conducted research to support project initiatives and enhance team outcomes.
- Collaborated with team members to streamline processes and improve efficiency.
- Managed documentation and record-keeping for various projects and activities.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Customer Service Cashier
Hobby Lobby
06.2025 - Current
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Handled cash, credit, and debit transactions while ensuring compliance with store policies.
- Maintained composure in high-pressure situations, resolving customer concerns efficiently and escalating major issues when necessary.
Gas Station Manager
Little Bear Gas Station
08.2023 - 05.2024
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on operational procedures and safety protocols.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Streamlined fuel delivery processes, enhancing turnaround time for service vehicles.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
Education
Associate of Science - Accounting
Labette Community College
Parsons, KS05-2024
Associate of Science - Business Administration
Labette Community College
Parsons, KS05-2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Financial cash management
- In-depth product knowledge
- Efficient refund processing
- Inventory management
- Transaction management
- Sales enhancement strategies
- Adaptability and flexibility
- Effective telephone interaction
Accomplishments
- Successfully completed 8 quarterly tasks while supervising a team of 5, leading the shift to exceed performance expectations and achieve our goals three weeks ahead of schedule.
Timeline
Customer Service Cashier
Hobby Lobby
06.2025 - Current
Gas Station Manager
Little Bear Gas Station
08.2023 - 05.2024
Insurance Internship
State Farm
08.2022 - 05.2024
Associate of Science - Accounting
Labette Community College
Associate of Science - Business Administration
Labette Community College