Lillian Davis
Windsor Locks,CT
Summary
Proven Produce Specialist with a track record of enhancing customer satisfaction and reducing spoilage costs at Big Y Supermarket. Skilled in food safety compliance and visual display creation, I excel in teamwork and problem-solving to boost store reputation and efficiency. Demonstrated adaptability and professionalism in fast-paced retail environments, achieving significant improvements in product quality and customer service.
Overview
5
5
years of professional experience
Work History
Peoduce Specialist
Big Y Supermarket
East Windsor, CT
08.2021 - Current
- Reported product ordering and shipping discrepancies to department manager.
- Generated signage for produce goods and performed price check functions.
- Followed established guidelines to dispose of damaged, spoiled and expired products.
- Handled escalated customer concerns professionally, resolving issues effectively in alignment with store policies and procedures.
- Facilitated efficient workflow by organizing work areas, ensuring tools and equipment were readily available for team members.
- Supported marketing initiatives by preparing attractive promotional displays according to planogram guidelines in a timely manner.
- Increased customer satisfaction through providing timely assistance, product knowledge, and recommendations.
- Boosted store reputation with consistently fresh and visually appealing produce displays, adhering to company standards.
- Ensured compliance with food safety regulations through consistent sanitation practices, temperature monitoring, and proper product handling techniques.
- Achieved cost savings by diligently monitoring spoilage levels and adjusting orders accordingly based on demand patterns and seasonality factors.
- Rotated produce on sales floor to guarantee optimal freshness and variety.
- Assisted in training new employees on department procedures, safety protocols, and product knowledge to ensure consistent service levels.
- Documented inspections, assignments and task completion to comply with company policies.
- Complied with company policies and OSHA regulations to maintain safe working conditions.
- Sorted products by quality levels and arranged disposal or reclamation for inferior goods.
- Labeled picked items with correct information such as price, expiration dates and addresses.
- Touched, smelled and tested items to assess quality.
- Enforced sanitation and handling guidelines to meet regulatory compliance standards.
Cashier
Geisslers
East Windsor, CT
01.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Advanced Diploma - General Studies
Ocean Lakes High School
Virginia Beach, VA06.2019
Computer Systems Technology
Tidewater Community College
Norfolk, VA06.2019
Skills
- Stock Rotation
- Food Safety Compliance
- Product Knowledge Expertise
- Visual display creation
- Merchandising Techniques
- Packaging
- Safety Precautions
- Surface Preparation
- Product sort
- Quality Control
- Equipment Maintenance
- Product culling
- Visual assessment
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Safety Procedures
- Task Prioritization
- Goal Setting
- Professionalism
- Product Inspection
Timeline
Peoduce Specialist
Big Y Supermarket
08.2021 - Current
Cashier
Geisslers
01.2020 - 06.2021
Advanced Diploma - General Studies
Ocean Lakes High School
Computer Systems Technology
Tidewater Community College