Summary
Overview
Work History
Education
Skills
Affiliations
Entrepreneurial Experience
University Experience
References
Timeline
Generic

Lillian Denning

1234 Morris Rd, Kent,OH

Summary

Business professional, experienced college instructor and entrepreneur; skilled in fintech, academic instruction, course development, business administration, sales, marketing, fundraising, management, customer service and staff training.

Overview

29
29
years of professional experience

Work History

Senior Payment Solutions Specialist

Versapay
Toronto, Canada
06.2018 - Current
  • Program, test, deploy, troubleshoot gateways & hardware applications, manage purchasing and supply chain.
  • Define and develop new processes for internal use and training.
  • Proficient with Microsoft Office Suite, Teams, Salesforce, Slack, Zoom, Sharin, Sapling, Canvas

Product Support Specialist | 10/2020 - 11/2021

  • Managed workflows effectively meeting integration & conversion deadlines, by collaborating with internal technology teams to resolve technical issues for 6k plus client base.

Relationship Manager (Solupay) Twinsburg, OH | 06/2018-10/2020

  • Acted in self-directed capacities to resolve issues and implement strategies, by delivering individualized proactive solutions to build and retain long-term client relationships.

Commercial Sales Officer, Assistant Cashier

FIFTH THIRD BANK
Akron, OH
11.1995 - 07.2009
  • National Commercial Merchant Sales Officer | 2001 - 2009
  • Commercial Relationship Manager | 1997-2001
  • Banking Center Operations Manager, Lending Officer | 1995-1997

Education

MBA - Executive Management

Ashland University
Ashland, OH

Bachelor of Science - Leisure Studies

Kent State University
Kent, OH

PhD (Incomplete) - Urban Planning & Public Administration

The University of Akron
Akron, OH

Skills

  • Product & Relationship Management
  • Business & Leadership Development
  • Marketing & Event Planning
  • Presentations & Public Speaking
  • Research & Data Mining
  • Instruction & Curriculum Development
  • Supply Chain & Processes
  • Financial Technogy

Affiliations

  • Voting Location Manager - [Portage County], 2020-Current
  • Community Food Pantry - [Lord's Lunch], 2016-Current
  • Design Innovation Initiative - [Kent State University], 2020-Current
  • Life Member, Alumni Association - [Kent State University]
  • M. V. P. Award - [Fifth Third Bank], 1998, 1999, 2005
  • Hustle Award - [Fifth Third Bank], July 2000
  • Salesperson of the Month - [Fifth Third Bank], Oct 2005, July 2006
  • Business Partner of the Year - [Fifth Third Bank], 2004

Entrepreneurial Experience

Versapay

TWO AND A HALF CHICKS CONCESSION & CATERING | 03/2009 - 11/2018

  • Founded concession & catering business, grew revenue to $24k first yr, $60k within 2 years.
  • Managed daily operations; accounting, finance, HR, training, marketing and public relations.
  • Negotiated 3 yr. contract with Gilbane Building Company, providing exclusive concession services on $50m building project for 50 to 200 contract workers.

PETAPAZOOLA | 04/2000 - 08/2005

  • Founded two-day family & pet expo, negotiated contract with John S. Knight Convention Center.
  • Secured national talent including Mario Lopez of Pet Stars.
  • Executed floor plan of 50 plus exhibitors, directed 100 volunteers, managed attendance of 45k, partnered with corporate sponsors WNIR 100.1 FM, Pizza Hut, Acme & Time Warner Cable promoting through print, radio & television advertising.

University Experience

ADJUNCT INSTRUCTOR, COLLEGE OF BUSINESS | 8/2018 - PRESENT

Kent State University - Kent, OH

  • Develop course materials, deliver course lectures, grade assignments & presentations.
  • Assign & guide collaborative teams, rotate participants weekly for problem-solving activities.
  • Participate in department, college and university activities and meetings.

Course Taught | Exploring Business | Exploring Business (Lab) | Grading Assistant

ASSOCIATE LECTURER, DEPT. OF BUSINESS INFORMATION TECHNOLOGY | 8/2001 - PRESENT

The University of Akron - Akron, OH

  • Foster positive environment developing creative curriculums that target & engage a diverse student audience enhancing the academic experience.
  • Administer exams to evaluate comprehension, measure progress, facilitate ongoing program review for continuous improvement efforts.
  • Mentor, provide letters of recommendation, referrals for students pursuing internships, postgraduate study, and employment.
  • Participate in department, college and university activities and meetings.

Courses Taught | Problems in Management | Ethical Issues in the Workplace

Intro to Business in the Global Environment | Personal Finance

Essentials of Marketing Technology | Essentials of Marketing Technology (web-based)

Essentials of Management Technology | Principles of Advertising | Retailing Fundamentals

Principles of Sales | Sales Management Technology | Small Business Development

Entrepreneurship Projects | Computer Information Systems, Internship

DIRECTOR, ALUMNI BOARD OF DIRECTOR | 01/2003 - 12/2009

Ashland University - Ashland, OH

  • Served two (2) terms (6 years), appointed to Ways & Means /Long Term Planning Committees.
  • Solicited donations for silent auction, legacy scholarships & future alumni house.
  • Represented board at graduation ceremonies and university sanctioned events.

References

Available On Request

Timeline

Senior Payment Solutions Specialist

Versapay
06.2018 - Current

Commercial Sales Officer, Assistant Cashier

FIFTH THIRD BANK
11.1995 - 07.2009

MBA - Executive Management

Ashland University

Bachelor of Science - Leisure Studies

Kent State University

PhD (Incomplete) - Urban Planning & Public Administration

The University of Akron
Lillian Denning