Linda Kusmierski

• Negotiate with a client regarding payments.
• Prevent repeated payment negligence by working out practical debt payments.
• Maintained account records of all payment plans, amounts paid, and communications. And mailed out statements of delinquencies and satisfied debts.
• Collect delinquent accounts through telephone calls and letters. Advise management the need to petition the court for judgment or the need to put vehicle out for repossession.
• Contacted debtors through email, telephone and mail contact to begin collections process.
• Coordinate efforts to collect debts with sales, accounting, and legal departments. Create plans and strategies for collecting debts.
• Answering inbound and outbound calls. Advising on repayment plans to suit level of debt and customer circumstances. Escalating calls to managers when required.
• Proceeded payments, remind of obligations and discuss default procedures. Contacted debtors through email, telephone and mail contact to begin collections process.
• Performed collection call of past due and delinquent accounts; negotiate payoff deadlines or payment plans. Handle client's questions or complaints.
• Developing payment plans, locating debtors in order to begin the recovery process, and negotiating debt payments.
• Keeping track of assigned accounts to identify outstanding debts. Planning course of action to recover outstanding payments.
• Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals. Handled inbound phone calls.

• Motivated Team Leader with 5+ years of hands-on experience in a fast-paced work environment. Proven success in managing multiple projects while meeting tight deadlines.
• 1. Assigned tasks to team members according to ability.
• 2. Supervised completion of projects and daily duties.
• 3. Encouraged team to work together and resolve interpersonal conflicts.
• Customer Service Team Leaders oversee and motivate Customer Service teams in order to improve business performance. Some of their duties are recruiting employees, training staff, analyzing inquiries and developing new strategies and procedures.
• Seeking to utilize my time management, problem-solving and team motivation skills to successfully lead sales teams and accomplish department goals. Willing to learn management industry standards while promoting productivity and professional development through exceptional leadership.
• In my previous job, there was a task where a few team members had different opinions. As a team leader, I organized a team discussion and allowed everyone to share and understand each other's views. I ensured the team came to a common goal.
• Team leaders are responsible for training team members, setting strategy and monitoring progress towards goals. Good leaders should have strong communication, problem solving, organizational and delegation skills. Team leaders can typically grow into managers and eventually senior leadership.
• Provided leadership and supervision to a team of 8-10 specialists while overseeing the daily operations of Auto Repossessions, Communicating with Vendors and our Branches.
• Manage 300+ customer calls each day.
• Mentor new employees in the company software.
• Implement new Customer Service Representative training programs.
• Handle customer questions and complaints by phone.
• Maintain customer accounts and record account information.
• Field in-person and telephone inquiries from more than 100 customers daily and identify solutions to resolve conflicts and ensure a high-quality customer experience.
• Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%.
• Meet or exceed customer satisfaction goals month over month.

Inbound call center. We handled customers that wish to disconnect from their current services. We need to try to fix any type of problem and keep them as a charter customer. We would dispatch service calls and fix billing issues. Set up to move the services to a different location. We would also try to sell them new packages or services that we had available.

• Resolved account issues for enhanced customer satisfaction and loyalty.
• Successfully retained at-risk customers by presenting customized offers based on their preferences and usage patterns.

Customer Services Representative handling inbound and outbound calls regarding delinquent accounts, taking credit card payments over the phone, to transfer funds. My duties included working with the customer to help resolve issues, set up payments, to get back on track.

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Negotiated to collect balance in full.

Temp Worker, at Booking.com

setting up hotel reservations, help resolve any issue the customer my have with their travel plans, rooms, flights.

CU Answers Customer Services Representative handling inbound and outbound calls regarding customer accounts, payments, anything to do with the costumers checking, saving or loans.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Handled work sheets for the therapy group, that worked with in house patients. Tracked their hours and added them into the system. Would also print and add to company binder under the treatment that was provided.

• Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
• Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Demonstrated adaptability by quickly mastering new software applications for various tasks.