Lillian Dougherty
Chicago,IL
Summary
Professional with a proven track record in customer service excellence and money handling, demonstrated at Zeigler Automotive Group and beyond. Skilled in conflict resolution and fostering team collaboration, I excel in fast-paced environments, ensuring client satisfaction and operational efficiency. My reliability and strong work ethic are complemented by effective communication skills. I enjoy people pleasing and helping others.
Overview
7
7
years of professional experience
Work History
Cashier/Controller's Assistant
Zeigler Automotive Group
11.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Handled cash with high accuracy and took care to check bills for fraud.
Bartender Shift Manager
The Robey
01.2022 - 01.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
Hair Colorist
Chelsea Parker Salon
01.2018 - 01.2021
- Provided in-depth consultations, analyzing each client''s needs and expectations before proceeding with the coloring process.
- Collaborated with stylists for seamless integration of cut, style, and color services for optimal client results.
- Contributed to a positive salon atmosphere, fostering collaboration among team members.
- Assisted colleagues in solving complex color correction challenges, resulting in satisfied clients.
- Consulted with approximately 5 customers daily to discuss color options.
Education
Associate of Arts -
Niles School of Cosmetology
Niles, ILSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Money Handling
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
Timeline
Cashier/Controller's Assistant
Zeigler Automotive Group
11.2022 - Current
Bartender Shift Manager
The Robey
01.2022 - 01.2023
Hair Colorist
Chelsea Parker Salon
01.2018 - 01.2021
Associate of Arts -
Niles School of Cosmetology
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