Summary
Overview
Work History
Education
Skills
Timeline
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Lillian Fleming

Nashville,TN

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Server

Sportsman's Grille
04.2024 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.

Front of House Manager

Lost Pizza Co.
06.2023 - 04.2024
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.
  • Bussed and reset tables to keep dining room and work areas clean.

Property Inspector

Beach Blue Vacation Properties
06.2022 - 12.2022
  • Increased accuracy of inspection reports through meticulous attention to detail and consistent documentation practices.
  • Gained a reputation for thoroughness and accuracy, ensuring more efficient inspections.
  • Gathered data and photographic evidence of alleged issues.
  • Conducted follow-up inspections upon completion of recommended repairs.
  • Took inventory of each unit, ensuring that everything is cleaned properly and works correctly.

In-Store Brand Representative

Hollister.Co
09.2021 - 06.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by providing personalized product recommendations and addressing inquiries promptly.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Managed efficient cash register operations.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Education

High School Diploma -

Fort Walton Beach High School
Fort Walton Beach, FL
05.2023

Skills

    Cleanliness

    Service Quality

    Guest Relations

    Safe Food Handling

    Dining area maintenance

    Accurate money handling

    Adaptable and Flexible

    Reliable and Responsible

    Customer Service

    Sales and Retail Experience

Timeline

Server

Sportsman's Grille
04.2024 - Current

Front of House Manager

Lost Pizza Co.
06.2023 - 04.2024

Property Inspector

Beach Blue Vacation Properties
06.2022 - 12.2022

In-Store Brand Representative

Hollister.Co
09.2021 - 06.2022

High School Diploma -

Fort Walton Beach High School

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Lillian Fleming