Lillian Fox
Cedar Park,TX
Summary
Motivated business student with over five years of experience in the workforce, working to fulfill the needs of businesses in every aspect. Strengths lie in leadership, people management, human resources, and business operations. Has demonstrated ability to make significant impacts through quick learning, innovative problem-solving skills, and creative business solutions. Finds passion in helping others find their skills to achieve the suited roles that they feel comfortable in.
Overview
5
5
years of professional experience
Work History
eStore Partner
H-E-B
Austin, TX
03.2025 - Current
- Retrieving units for customers' online orders with a high level of accuracy, speed, and attention to detail.
- Communicating with customers regarding substitutions and shortages.
- Communicating with store departments to ensure item availability and quality, providing customers with the best e-store experience.
- Consistently maintaining a substitution and shortage rate of below 5%.
Shift Leader
Tropical Smoothie Cafe
Cedar Park, TX
11.2021 - 02.2025
- Demonstrated leadership through the delegation of tasks, and was responsible for store operations while on shift.
- Trained and supervised a team of over 35 individuals to ensure proper knowledge of job descriptions and consistency among store operations.
- Practiced time management and assisted in the scheduling and onboarding processing of new hires.
- Was in constant communication with the owner and upper management and relayed information to those I supervised.
Shift Leader
Shake's Frozen Custard
Cedar Park, TX
01.2021 - 10.2021
- Trained over 25 new employees on customer service standards and food preparation techniques.
- Ensured compliance with health and safety regulations in food handling processes.
- Coordinated team schedules to optimize coverage during peak hours and events.
- Assisted in training new employees on shift operations.
Education
BBA - Human Resources And Management
Concordia University Texas
Austin, TX08-2026
Associate of Arts - Psychology
Austin Community College
Austin, TX12-2022
Extracurricular Involvements
Origins Performing Arts: Pageantry Member, 2021 - 2026
Mirage Performance Ensembles: Pageantry Member, 2025
Volunteer Work
- Zilker Park Botanical Garden: Volunteered 40 hours over the span of the Fall 2023 semester. Tended to the plants and soil of the garden, and communicated with staff regarding volunteer needs.
Timeline
eStore Partner
H-E-B
03.2025 - Current
Shift Leader
Tropical Smoothie Cafe
11.2021 - 02.2025
Shift Leader
Shake's Frozen Custard
01.2021 - 10.2021
BBA - Human Resources And Management
Concordia University Texas
Associate of Arts - Psychology
Austin Community College