Lillian Franks
Casa Grande,AZ
Summary
Overall, willing to cater and meet any expectations and needs that pertain to the guest or management when delegated a task to complete. Will ensure that knowledge is pertained to answer guests' questions. Can move fast and in a productive manner while also multitasking at the same time. Making sure that accuracy and efficiency is a priority, while also ensuring that things stay organized no matter the task or position that is assigned.
Overview
2
2
years of professional experience
Work History
Crew Member, Cook
Raising Canes Chicken Fingers
07.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment while maintaining accuracy.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Waitress/server, Dishwasher
Cook E Jar Restaurant
01.2022 - 06.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used cash registers and credit card machines to cash out customers.
Education
Thrive Cultural Academy
Casa Grande, AZSkills
-Guest Satisfaction
-Promoting Specials/Deals
-Friendly Attitude/Tone
-Ensuring Accuracy
-Multitask
-Have knowledge on products to answer guests' questions and needs
-Organization
-Cleanliness
Hobbies
In the process of trying to become fluent in American Sign Language (ASL)
Timeline
Crew Member, Cook
Raising Canes Chicken Fingers
07.2023 - Current
Waitress/server, Dishwasher
Cook E Jar Restaurant
01.2022 - 06.2023
Thrive Cultural Academy
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