Lillian Glixman
University City,MO
Summary
Dynamic, outgoing and highly reliable with extensive experience in customer service, sales and staff management. At Nicks Pub, Ive developed a loyal clientele and proven my ability to manage high-volume environments while maintaining efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Lead Bartender
Nicks Pub
St Louis, MO
09.2023 - Current
- Supervised bar operations, ensuring compliance with health and safety regulations
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Internet Technical Support Representative
Spectrum
Bridgeton, MO
05.2021 - 04.2023
- Provided technical support for internet services, resolving customer issues efficiently.
- Assisted customers in troubleshooting connectivity problems and optimizing device settings.
- Utilized ticketing systems to document and track customer interactions and resolutions.
- Educated customers on service features, enhancing user experience and satisfaction.
Server
The Cheesecake Factory
St Louis, MO
01.2017 - 2021
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to deliver accurate and timely food orders.
- Managed multiple tables simultaneously in a fast-paced environment, maintaining efficiency.
- Assisted in training new team members on menu offerings and service standards.
Education
High School Diploma -
Webster Groves Highschool
St Louis, MO2015
Skills
- Customer service
- Suggestive selling
- Staff management
- Inventory
- Upselling strategies
- Outgoing personality
- Highly reliable
Timeline
Lead Bartender
Nicks Pub
09.2023 - Current
Internet Technical Support Representative
Spectrum
05.2021 - 04.2023
Server
The Cheesecake Factory
01.2017 - 2021
High School Diploma -
Webster Groves Highschool