Hi, I’m
Lillian Greer
Jacksonville,FL
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Work Preference
Summary
Dynamic and dedicated Care Coordinator and Quality Manager with over two years of experience in population health management, focused on advocating for patient needs and enhancing healthcare access. Expertise in building strong relationships with patients and collaborating effectively with healthcare teams to drive improved care outcomes. Proficient in data analysis, patient education, and managing electronic health records, demonstrating a strong commitment to quality improvement initiatives and effective communication within healthcare environments. Proven track record of implementing and developing process improvements through collaboration with cross-functional teams, complemented by exceptional computer, analytical, and research skills.
Overview
6
years of professional experience
1
Certification
Work History
Pareto Population Health Management Practice
Quality Improvement Manager
08.2025 - 03.2026
Job overview
- Function as main point of contact for patients and families, providing comprehensive education on health conditions, treatment alternatives, and care plans while facilitating navigation through healthcare system.
- Organized and analyzed patient data to detect trends and gaps in care delivery. Generated detailed reports using ICD-10 and CPT-2 codes along with demographic and insurance data. Collected comprehensive patient information to support targeted healthcare strategies.
- Administer and sustain Narnet database for payer and provider partners, monitoring insurance acceptance, availability, patient satisfaction feedback, and referral decisions.
- Build custom reports in Athena Health EMR, utilizing the report library and builder to retrieve data on claims, procedure codes, orders, authorizations, laboratory orders, and vaccination status.
- Administer quality improvement frameworks featuring real-time HEDIS and HIE notifications for hospital and ER visits across all payers and facilities.
- Establish trackers for gap closures and quality scores, overseeing KPIs and partnering with payers to elevate star ratings and patient satisfaction.
- Analyze monthly quality reports to assess performance against benchmarks, identify improvement opportunities, and recommend corrective actions to leadership.
- Conduct individual and group training sessions for clinical and administrative staff on quality improvement protocols, documentation standards, and EMR workflows.
- Collaborate with physicians, nurses, and care teams to develop and implement quality improvement projects that enhance patient care and operational efficiency.
- Coordinate meetings with insurance partners, maintain professional relationships, and advocate for patient-centered care based on data-driven insights.
- Led quality improvement initiatives to enhance patient outcomes and streamline healthcare processes.
- Developed and implemented performance measurement systems to track healthcare quality metrics.
Pareto Population Health Management Practice
Lead Patient Care Coordinator
09.2024 - 03.2026
Job overview
- Acted as a primary point of contact for patients and their families, addressing inquiries and concerns.
- Built rapport and trust with patients, fostering open communication and collaboration.
- Advocated for patients' needs and ensure their voices are heard.
- Educated patients about their health conditions, treatment options, and care plans.
- Helped patients navigate the healthcare system and access available resources.
- Provided support and guidance to patients and their caregivers.
- Maintained accurate records of patient interactions and engagement activities.
- Prepared written summaries of patient engagement status daily.
- Worked collaboratively with healthcare providers, staff, and other stakeholders to ensure seamless patient care.
- Documented daily patient interactions and progress in electronic medical records.
- Identified and addressed barriers to care, such as transportation, language, or cultural differences.
- Assisted with appointments under supervision of the providers, approximately 35-45 patients daily.
- Developed and implemented workflows to streamline communication between healthcare providers and patients.
- Trained and mentored junior coordinators on best practices in patient management and care protocols.
- Managed scheduling systems to optimize appointment availability and reduce wait times for patients.
Pareto Population Health Management Practice
Patient Access Representative
09.2024 - 03.2026
Job overview
- Collected, organized, and maintained patient data from various sources.
- Assisted with data analysis to identify trends, patterns, and areas for improvement in patient care and health outcomes.
- Facilitated communication and collaboration among healthcare providers, patients, and other care team members.
- Assisted with scheduling appointments, managing referrals, and coordinating care plans.
- Identified and addressed care gaps or barriers to access.
- Provided information and resources to patients and their families to promote health and well-being.
- Assisted with patient education and outreach programs.
- Supported 60-70 patients daily via phone calls and portal messages.
- Participate in quality improvement initiatives to enhance patient care and outcomes.
- Monitored and tracked key performance indicators (KPIs) related to population health.
- Identified opportunities for process improvement and efficiency gains.
- Assisted with administrative tasks, such as data entry, filing, and correspondence.
- Assisted with community outreach and engagement activities.
- Contributed to the development and implementation of population health programs.
- Trained new staff on operational procedures and best practices for patient interaction.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Led team meetings focused on workflow optimization, fostering collaboration and identifying operational challenges.
- Analyzed patient feedback data to identify trends, informing strategic decisions for service enhancements.
- Mentored junior representatives, promoting best practices in patient access and customer service excellence.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Winn-Dixie
Cake Decorator
03.2023 - 07.2025
Job overview
- Mass production of decorated baked goods, approximately 40 cakes and 20-40 baked goods weekly.
- Ordered and took stock of bakery inventory every quarter
- Holiday and corporate preparations for the department.
- Managed multiple cake orders simultaneously, maintaining high standards of quality and presentation.
- Collaborated with bakery team to streamline production processes and optimize ingredient usage.
- Developed new cake design concepts based on market trends and customer feedback.
- Ensured compliance with food safety regulations while maintaining a clean work environment.
- Handled customer inquiries regarding custom cake designs, providing expert recommendations and solutions.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Packaged and priced each product according to company pricing procedures.
Winn-Dixie
Bakery Associate
10.2022 - 07.2025
Job overview
- Developed special promotional displays to increase visibility of seasonal bakery items.
- Prepared and baked a variety of bread, pastries, and cakes according to recipes.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Improved bakery efficiency through effective time management and prioritization of tasks.
- Managed daily cash transactions efficiently, ensuring accurate register balances at shift end.
- Increased sales by recommending complementary items and promoting current specials to customers.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Inspected goods to establish accurate pricing and labeling.
- Used utensils and equipment to portion, wrap and display bakery items.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Winn-Dixie
Floor Technician
10.2022 - 05.2023
Job overview
- Operated floor maintenance equipment to ensure clean and safe shopping environment.
- Conducted routine inspections to identify areas requiring cleaning or repairs.
- Implemented effective cleaning protocols to enhance store appearance and hygiene standards.
- Trained new staff on floor care procedures and equipment usage for efficiency.
- Collaborated with management to develop schedules for regular maintenance tasks.
- Monitored supply inventory, ensuring availability of cleaning materials and tools.
- Responded promptly to customer inquiries regarding cleanliness and safety issues.
- Assisted in the implementation of waste management strategies to promote sustainability initiatives.
- Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
- Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
- Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
- Managed time effectively to ensure all assigned tasks were completed within designated deadlines without compromising quality.
- Contributed to a positive working environment by collaborating closely with colleagues and assisting them when needed.
- Increased building appearance by performing routine floor care tasks including sweeping, mopping, and vacuuming.
The Floridian Restaurant
Prep Cook
06.2022 - 10.2022
Job overview
- Made everything from scratch following the recipe books, including making cornbread, mayors, dressings, etc.
- Knowing how to differentiate between a julienne cut and French cut, safe knife work, etc.
- Organized the dry storage, walk-in cooler, and walk-in freezer at the end of every shift.
- Prepared ingredients by chopping, slicing, and dicing to ensure efficient meal assembly.
- Assisted in maintaining kitchen cleanliness and organization to meet health and safety standards.
- Collaborated with chefs to execute daily menu items and special requests effectively.
- Monitored inventory levels, ensuring timely replenishment of supplies for uninterrupted service.
- Trained new staff on food preparation techniques and kitchen protocols for consistency.
- Streamlined prep processes, reducing wait times during peak service hours, enhancing customer satisfaction.
- Implemented quality control measures to maintain food presentation and taste standards across dishes.
- Coordinated with front-of-house staff to ensure seamless communication regarding menu changes or specials.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
First Watch
Line Cook
01.2022 - 06.2022
Job overview
- Worked with a team to prep for the store, set up the line for the day, prepared and served food for customers
- Met and complied with customers needs
- Broke down the line at the end of every shift and cleaned in preparation for next day operations.
- Ensured adherence to food safety and sanitation standards consistently.
- Collaborated with team members to streamline kitchen operations effectively.
- Prepared and cooked high-quality meals in fast-paced environment.
- Assisted in menu planning and development based on seasonal ingredients.
- Trained new staff on cooking techniques and kitchen procedures.
- Monitored inventory levels and communicated needs to management proactively.
- Implemented process improvements that enhanced efficiency in meal preparation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained cleanliness of workstations, promoting a safe cooking environment.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Trained new line cooks on culinary techniques and kitchen operations.
- Monitored inventory levels, coordinating with suppliers for timely restocking of ingredients.
Culver's
BOH Manager
02.2021 - 01.2022
Job overview
- Supervised kitchen
- Managed day-to-day operations
- Handled opening and closing of restaurant
- Led a team of hard workers throughout the day and night.
- Dealt with customer complaints
- Handled the food and oversaw prep.
- Oversaw daily kitchen operations, ensuring compliance with food safety standards.
- Trained and mentored staff on best practices for food preparation and service efficiency.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Implemented training programs to enhance team performance and service quality.
- Monitored kitchen workflow, identifying areas for improvement in productivity and speed.
- Coordinated scheduling to meet peak service demands while managing labor costs effectively.
- Conducted regular performance evaluations, fostering a culture of continuous improvement among staff.
- Developed standard operating procedures for kitchen processes, enhancing consistency in food quality.
- Trained new staff members on proper kitchen techniques, leading to increased productivity and workplace safety.
- Resolved conflicts among employees quickly and professionally, fostering positive team dynamics.
- Monitored equipment maintenance schedules to prevent downtime due to malfunctions or repairs.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maximized quality assurance by completing frequent line checks.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Conducted regular equipment maintenance checks to ensure operational reliability and safety.
Lowe's
Receiver/Stocker
09.2020 - 02.2021
Job overview
- Unload truck
- Bring product to floor
- Machinery use for top stock and backstock
- Stock product on floor
- Down stocking if needed.
- Operated forklifts and pallet jacks to efficiently move merchandise within the warehouse environment.
- Trained new team members on receiving procedures, safety protocols, and equipment operation.
- Implemented streamlined processes for sorting and organizing inventory to enhance efficiency.
- Received and inspected incoming shipments for quality assurance and compliance with company standards.
- Coordinated inventory management to ensure accurate stock levels and timely distribution of products.
- Assisted in conducting regular audits of inventory to support accurate reporting and forecasting efforts.
- Kept work areas clean, safe, and organized.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Maintained a clean and organized workspace, adhering to safety regulations at all times.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Restocked products and rotated items according to standard procedures.
- Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.
Papa Johns
Line Cook
11.2019 - 09.2020
Job overview
- Worked the dough and toppings for pizza
- Took food out of the oven and boxed them
- Handled the register
- Helped customers with their orders
- Cleaned store throughout shift
- Helped manager on duty with inventory and stocking of product.
Education
Florida State College at JacksonvilleJacksonville, FL
Bachelor of Science from Radiology
04-2026
University Overview
- Associate's of Science obtained for the Radiography program at FSCJ
- Completed medical terminology, anatomy and physiology, and human biology
Flagler College-St AugustineSaint Augustine, FL
Some college from Graphic Arts and Design
04-2020
Bartram Trail High SchoolSaint Johns, FL
High school diploma or GED from Education
05-2019
Skills
- EHR system proficiency
- Advanced Excel skills
- Clinical administrative coordination
- Health insurance authorizations
- CPT coding
- Alternative dispute resolution
- Outpatient clinic experience
- Medical billing
- DME
- Outpatient care plans
- Patient interaction via phone calls
- Computer skills
- Shift Management
- Vital signs
- Faculty collaboration
- Healthcare staff management
- Direct patient care
- Patient referrals
- Medical terminology
- Supervising experience
- Collaborate with healthcare professionals
- Health education and counseling
- Medicare
- Referral coordination
- Triage
- Medical diagnostic terminology
- Research
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
- Collaborated with a team in the development of a NARNET system.
- Achieved cordial relationship with insurance payers.
Certification
- Driver's License
- BLS Certification July 2025 to July 2027
- CPR Certification July 2025 to July 2027
- ServSafe November 2021 to November 2026
- Food Handler Certification November 2021 to November 2026
Languages
Bilingual
Additional Information
Authorized to work in the US for any employer
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft
Apple
Photoshop
Timeline
Quality Improvement Manager
Pareto Population Health Management Practice
08.2025 - 03.2026
Lead Patient Care Coordinator
Pareto Population Health Management Practice
09.2024 - 03.2026
Patient Access Representative
Pareto Population Health Management Practice
09.2024 - 03.2026
Cake Decorator
Winn-Dixie
03.2023 - 07.2025
Bakery Associate
Winn-Dixie
10.2022 - 07.2025
Floor Technician
Winn-Dixie
10.2022 - 05.2023
Prep Cook
The Floridian Restaurant
06.2022 - 10.2022
Line Cook
First Watch
01.2022 - 06.2022
BOH Manager
Culver's
02.2021 - 01.2022
Receiver/Stocker
Lowe's
09.2020 - 02.2021
Line Cook
Papa Johns
11.2019 - 09.2020
Flagler College-St Augustine
Some college from Graphic Arts and Design
Bartram Trail High School
High school diploma or GED from Education
Florida State College at Jacksonville
Bachelor of Science from Radiology