Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lillian Hancock

Lehi,UT

Summary

Dynamic Sales Representative with a proven track record in identifying prospects and converting leads into loyal customers. Exceptional communication skills and a deep understanding of client needs consistently drive high sales closing rates. Recognized for creativity and resourcefulness in surpassing sales, revenue, and profit targets. Also brings experience as a friendly and approachable secretary, providing valuable information and outreach to customers while efficiently managing confidential data and daily deposits.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Secretary

All American Gymnastics
08.2023 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Allocated income sources and filled out daily deposits

Sales Representative

Total Client Connect (TCC)
08.2022 - 12.2022
  • Increased sales by offering advice on purchases and promoting additional products.
  • Exceeded monthly and weekly sales quotas by promoting product benefits and enrolling new and existing clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

Jersey Mikes Shift Lead

Jersey Mike's Subs
02.2021 - 05.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

Bachelor of Science - Psychology

BYU Idaho
05.2026

High School Diploma -

Skyridge High School
05-2021

Business Marketing

Utah Valley University
Orem, UT
08-2026

Skills

  • Product Promotion
  • Sales Expertise
  • Customer Retention Abilities
  • Team Motivation
  • Guest Satisfaction
  • Customer Needs Assessment
  • Flexible Hours
  • File management
  • Report generation
  • Office staff leadership

Certification

Excel 2019 Associate

Timeline

Secretary

All American Gymnastics
08.2023 - Current

Sales Representative

Total Client Connect (TCC)
08.2022 - 12.2022

Jersey Mikes Shift Lead

Jersey Mike's Subs
02.2021 - 05.2021

Bachelor of Science - Psychology

BYU Idaho

High School Diploma -

Skyridge High School

Business Marketing

Utah Valley University

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