Donna Gibson
Gilbertown
Summary
Detail-oriented professional with strong cash handling expertise and effective communication skills. Proven ability to maintain organized systems and streamline operations for enhanced efficiency.
Overview
28
28
years of professional experience
Work History
Secretary/Vice President
Rebel Trucking, Inc.
Gilbertown
05.2014 - Current
- Organized filing systems for company documents and records, ensuring easy access and retrieval.
- Processed incoming mail and distributed correspondence to relevant departments, facilitating efficient communication flow.
- Supported payroll processing by collecting employee timecards and data entry.
- Managed incoming phone calls, addressed inquiries, and connected callers to appropriate departments, enhancing customer service experience.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Manager
George's Wine & Liquor
Laurel
04.2002 - 05.2004
- Managed daily operations for retail wine and liquor sales.
- Trained and supervised staff on customer service techniques.
- Developed inventory management practices for product stocking.
- Implemented promotional strategies to enhance product visibility.
- Ensured compliance with local alcohol regulations and policies.
- Coordinated vendor relationships for timely product deliveries.
- Resolved customer inquiries and complaints effectively.
- Organized staff schedules to maintain optimal store coverage.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with local laws and industry regulations.
Assistant Manager
Big Star
Waynesboro
05.1998 - 06.2000
- Assisted in managing daily operations and maintaining store standards.
- Trained new employees on company policies and customer service protocols.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Monitored inventory levels and placed orders to maintain stock availability.
Education
Cosmetologist -
Mississippi College of Beauity Culture
Laurel, MS12-1987
High School Diploma -
Clara High School
Waynesboro, MS05-1985
Skills
- Payroll administration
- Accounts receivable and payable
- Quickbooks
- Cash handling
- Credit and cash transactions
- Inventory management
- Customer relationship management
- Attention to detail
- Staff training
- Product promotion
- Product recommendations
- Merchandise restocking
- Attention to detail
- Problem solving
- Effective communication
- Work ethic and integrity
- Work ethic and integrity
Timeline
Secretary/Vice President
Rebel Trucking, Inc.
05.2014 - Current
Manager
George's Wine & Liquor
04.2002 - 05.2004
Assistant Manager
Big Star
05.1998 - 06.2000
Cosmetologist -
Mississippi College of Beauity Culture
High School Diploma -
Clara High School