Lillian Hewett
Salisbury,North Carolina
Summary
Results-driven retail professional known for exceptional customer service and teamwork. Experienced in managing transactions and resolving inquiries, ready to leverage skills to enhance store performance and drive customer loyalty.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Loves Travel Stop
Salisbury, NC
04.2024 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays, improving product visibility.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction.
- Trained new associates on store policies and operational procedures.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Sales Associate
Bath & Body Works
Salisbury, NC
10.2023 - 03.2024
- Collaborated with team members to achieve sales goals and improve service quality.
- Trained new associates on store policies, procedures, and customer service standards.
- Implemented promotional strategies to increase customer engagement and sales volume.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Home Goods
Salisbury, NC
07.2023 - 03.2024
- Assisted customers in product selection and provided tailored recommendations.
- Maintained organized merchandise displays to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Conducted inventory checks and restocked shelves to ensure product availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
Shift Leader
Dunkin' Donuts
Salisbury, NC
01.2021 - 02.2023
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members in customer service excellence and operational efficiency.
- Managed inventory levels and coordinated stock deliveries to optimize product availability.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Daycare Worker
YMCA Daycare
Salisbury, NC
03.2022 - 01.2023
- Supervised daily activities to ensure safety and well-being of children.
- Developed engaging educational programs fostering social skills and creativity.
- Collaborated with parents to address children's developmental needs and progress.
- Trained new staff on operational procedures and child care best practices.
- Implemented health and safety protocols in compliance with regulatory standards.
- Evaluated program effectiveness, recommending improvements based on feedback and observations.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Meticulously sanitized toys and play equipment.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
Education
High School Diploma -
West Rowan Highschool
Mount Ulla, NC05-2022
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Retail sales
- Store opening and closing
- Flexible schedule
- Stocking and receiving
- Product knowledge
- Phone etiquette
- POS system operation
- Display setup
- Upselling strategies
Timeline
Retail Sales Associate
Loves Travel Stop
04.2024 - Current
Sales Associate
Bath & Body Works
10.2023 - 03.2024
Sales Associate
Home Goods
07.2023 - 03.2024
Daycare Worker
YMCA Daycare
03.2022 - 01.2023
Shift Leader
Dunkin' Donuts
01.2021 - 02.2023
High School Diploma -
West Rowan Highschool