Lillian Hinett
Snohomish
Summary
Dedicated retail sales associate with proven customer service skills and a strong work ethic. Known for reliability and punctuality, consistently enhancing customer experiences and driving sales.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
BevMo
11.2021 - 06.2026
- Delivered exceptional customer service to enhance shopping experience and drive sales.
- Maintained knowledge of product offerings, ensuring accurate information for customers.
- Assisted in inventory management, restocking shelves, and organizing displays effectively.
- Collaborated with team members to achieve sales targets and improve store performance.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Engaged in friendly conversation with customer to better uncover individual needs.
Omni Store Lead
Dicks Sporing Goods
10.2017 - 10.2021
- The complete process of handling an order — from receiving inventory, picking and packing products, to shipping and managing returns — across all sales channels, whether online, in-store, or hybrid. It encompasses both physical and digital order flows, ensuring products are delivered on time and in good condition.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Gilbert
Anaheim, CASkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Cash register operation
- Stocking and receiving
- Stock replenishment
- Order processing
- Backroom organization
- Organization
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Retail Sales Associate
BevMo
11.2021 - 06.2026
Omni Store Lead
Dicks Sporing Goods
10.2017 - 10.2021
High School Diploma -
Gilbert