Lillian Izaguirre
Oviedo,FL
Summary
Goal-oriented professional with over a decade of experience in guest relations, exceptional communication skills, and sales proficiency. Proficient with technology, excellent organizational abilities, and multitasking. Known for reliability, adapting to dynamic work environments, and fostering strong relationships. Self-motivated work ethic to perform effectively independently or team environments.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant to Pastor
Most Precious Blood Catholic Church
Oviedo, FL
12.2013 - Current
- Manage the Parish Data System housing all registered parishioners by means of diligent data entry and database management for vital company information.
- Assist in financial recordkeeping and reports ensuring accuracy and compliance with church and diocesan policies.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Process all funerals for the parish by offering pastoral and dedicated care addressing concerns or inquiries effectively, and building strong relationships.
- Manage Ministry Scheduler Pro (MSP) system which holds and schedules 500 liturgical volunteers for the church.
- Assist with a multitude of projects and tasks as needed.
Receptionist
Most Precious Blood Catholic Church
Oviedo, FL
01.2010 - 12.2013
- Managed front desk operations, ensuring a welcoming environment for all visitors.
- Answered and directed approximately 30 incoming calls, providing accurate information to enhance guest satisfaction.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members as needed.
Photographer
Disney World
Orlando, FL
2007 - 2009
- Provided exceptional customer service.
- Managed photography equipment setup and maintenance to ensure optimal performance during photo sessions.
- Developed innovative photo packages tailored to guest preferences, enhancing overall satisfaction and engagement.
Customer Relations Coordinator
Norwegian Cruise Line
Miami, FL
2001 - 2002
- Streamlined processes for handling customer complaints, improving response times and satisfaction rates.
- Managed high-volume calls, maintaining professionalism under pressure while providing timely assistance to customers.
- Handled complex requests from VIP clients successfully, fostering long-term relationships built on trust and reliability.
- Maintained accurate records of all client interactions, facilitating effective tracking and resolution of issues.
International Marketing & Sales Coordinator
Norwegian Cruise Line
Miami, FL
1997 - 2001
- Coordinated logistics for large group bookings and ship charters ensuring seamless guest experiences onboard.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue in my territory by establishing strong relationships with clients and identifying new business opportunities.
- Provided training and support to the other Coordinators as Lead Coordinator.
- Achieved or exceeded company-defined sales quotas.
Air Deviations Agent
Norwegian Cruise Line
Miami, FL
1996 - 1997
- Facilitated guest reservations and inquiries, both externally and internally, ensuring exceptional customer service.
- Managed complex itineraries, optimizing travel arrangements for guests.
- De-escalated and resolved customer complaints with care, polite and professional service.
- Handled special projects and testing for implementing new programs.
Group Reservations - Lead Agent
Norwegian Cruise Line
Miami, FL
1993 - 1996
- Managed sale of inventory by confirming group space for 16 or more passenger groups.
- Specialized in top producing agencies as their inside liaison and contact for sales.
- Trained new hires on company policies, procedures and best practices through effective problem resolution and service training.
- Streamlined operational processes, resulting in improved efficiency across multiple departments.
- Increased sales and revenue for NCL.
Reservations Agent
Norwegian Cruise Line
Miami, FL
1993 - 1993
- Provided detailed information on NCL's ships, products, promotions, fares, and special services while securing sales with excellent customer service.
- Achieved consistent incentive bonuses on a regular basis.
- Learned quickly and was promoted to Group Reservations after only 3 months of joining the company.
Pharmacy Technician
South Dixie Discount Pharmacy
Miami, FL
1990 - 1993
- Assisted customers with medication inquiries, providing excellent service and support.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
No Degree - Business Administration
Miami Dade Community College
Miami, FLHigh School Diploma -
Cristobal Jr. Sr. High School
Department Of Defense Dependent Schools05-1988
Skills
- Experience in cruise sales strategies
- Experience in the cruise industry
- Sales expertise
- Results driven
- Strong verbal communication
- Client relations
- Proficient in computer applications
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Music
- Photography
- Broadway and Theater
- Learning new cooking techniques and expanding my culinary skills
- I like trying new recipes and food trends/ foodie
Timeline
Administrative Assistant to Pastor
Most Precious Blood Catholic Church
12.2013 - Current
Receptionist
Most Precious Blood Catholic Church
01.2010 - 12.2013
Photographer
Disney World
2007 - 2009
Customer Relations Coordinator
Norwegian Cruise Line
2001 - 2002
International Marketing & Sales Coordinator
Norwegian Cruise Line
1997 - 2001
Air Deviations Agent
Norwegian Cruise Line
1996 - 1997
Group Reservations - Lead Agent
Norwegian Cruise Line
1993 - 1996
Reservations Agent
Norwegian Cruise Line
1993 - 1993
Pharmacy Technician
South Dixie Discount Pharmacy
1990 - 1993
No Degree - Business Administration
Miami Dade Community College
High School Diploma -
Cristobal Jr. Sr. High School