Lillian Jadwisiak
Flat Rock,MI
Summary
Customer-oriented Store Manager offering over 15 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized at prioritizing daily tasks and following through to achieve performance and productivity goals. Employs excellent leadership skills and multi-tasking strength.
Overview
17
17
years of professional experience
Work History
Store Manager
Helzberg Diamonds
Auburn Hills, Troy, MI
04.2019 - Current
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Monitored employee performance and identified performance gaps for corrective action.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines utilizing storeforce and monitoring recommended coverage for service intensity.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
- Brought in 9+ well-qualified candidates to fill open positions satisfying the needs of the region and store.
- Presented training information via role playing and team exercises during one-on-one meetings.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Sourced and screened potential candidates for open positions.
Store Manager
Kay Jewelers
Clinton Township, Troy, MI
09.2012 - 04.2019
- Increased profit margins, managed payroll and followed discount guidelines utilizing profit and loss statement.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Trained all new managers and associates on store procedures and policies.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Created attractive store displays to generate customer interest.
- Implemented succession planning by training and developing 5 associates into leadership positions.
- Built a loyal customer base by delivering excellent service and ensuring that in-demand products were available.
Assistant Manager
Kay Jewelers
Novi, Fairlane, MI
09.2010 - 09.2012
- Oversaw daily opening and closing procedures and helped to optimize daily operations.
- Coordinated with store manager to initiate strategies to achieve sales and profit goals.
- Networked with customers and asked open-ended questions to determine immediate needs.
- Improved efficiency by training staff on best practices and protocol.
Sales Associate
Kay Jewelers
Novi, Sterling Heights and Troy, MI
11.2009 - 09.2010
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Provided expert product and service information.
- Developed and executed sales promotions.
- Established rapport through excellent communication, resulting in closed sales.
Store Team Lead
Walgreens
Troy, MI
02.2007 - 06.2010
- Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.
- Recruited, hired, developed and retained retail talent for the company.
- Received, evaluated and scanned in all new inventory, updated the computer database and proactively resolved any variances.
Education
Diamond Council of America
2011
Madison High School
Madison Heights, MI2007
Skills
- Increased sales volume from 26 million to 35 million for calendar year 2021
- Ranked 3rd of out 50 store managers in 2020 for manager rankings in division
- Ranked #1 in store sales volume for district from 2014-2018
- Developed and trained 7 assistant managers into store managers
- Assisted district manager in opening 5 new locations and was responsible for developing managers in waiting
Timeline
Store Manager
Helzberg Diamonds
04.2019 - Current
Store Manager
Kay Jewelers
09.2012 - 04.2019
Assistant Manager
Kay Jewelers
09.2010 - 09.2012
Sales Associate
Kay Jewelers
11.2009 - 09.2010
Store Team Lead
Walgreens
02.2007 - 06.2010
Diamond Council of America
Madison High School
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