Summary
Overview
Work History
Education
Skills
Timeline
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Lillian Lanter

Birmingham,AL

Summary

Adept at fostering client relationships and enhancing customer satisfaction, I leveraged my expertise in product knowledge and creative thinking at Forecast Salon to significantly boost repeat business. My background as a Hair Stylist/Educator, combined with service industry and beverage sales, underscores my ability to work with a variety of customers and build positive rapport, driving brand loyalty and sales.

Overview

12
12
years of professional experience

Work History

Hair Stylist/Educator

Forecast Salon
07.2024 - Current
  • Develop strong relationships with clients, leading to increased repeat business and referrals.
  • Contribute to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Maintain up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitor current trends to understand fashions and better serve customer needs.
  • Educate guests on products needed to maintain hair health and achieve in salon styles when at home.
  • Tend to the clients needs and knowledgeably answering any questions, whether in the salon or outside of their appointment through phone calls or direct messages.
  • Maintain knowledge of products sold in the salon and recommend to guests according to their individual needs.
  • Offer a variety of customized services and completing services in an efficient and timely manner.

Beertender/ Event Coordinator

Trim Tab Brewing Company
02.2015 - 10.2018
  • Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
  • Cicerone trained and certified.
  • Enhanced customer satisfaction by efficiently serving beer and interacting in an engaging, positive manner.
  • Assisted in the setup of private events, accommodating specific client requests.
  • Engaged customers through product knowledge sharing, sparking interest in new offerings.
  • Developed and executed fun, interactive ideas for events to keep clients returning and purchasing product.
  • Maintained close relationships with customers, and any artists, vendors, companies or organizations involved in my events.
  • Increased bar revenue with upselling techniques and promotion of special events.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Facilitated teamwork among colleagues through effective communication strategies.

Retail Sales Associate

Umba Creative Co-op
05.2013 - 08.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Bachelor of Science - Social Work

The University of Montevallo
Montevallo, AL
12-2015

Skills

  • Customer service
  • Product knowledge
  • Multitasking and organization
  • Attention to detail
  • Creative thinking
  • Excellent communication
  • Relationship building
  • Product recommendations
  • Brand promotion
  • Building positive rapport
  • Schedule management
  • Client consultations

Timeline

Hair Stylist/Educator

Forecast Salon
07.2024 - Current

Beertender/ Event Coordinator

Trim Tab Brewing Company
02.2015 - 10.2018

Retail Sales Associate

Umba Creative Co-op
05.2013 - 08.2016

Bachelor of Science - Social Work

The University of Montevallo

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Lillian Lanter