Lillian Mangual
Randallstown,MD
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over [Number]-year industry history. Hardworking [Job Title] skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches. Correctional Officer offers [Number]-year history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts.
Overview
19
19
years of professional experience
Work History
Correctional Officer
NYCDOC
02.2004 - 04.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Completed intake paperwork, fingerprints, and searches.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Booked new inmates into facility and processed inmates for release.
- Interviewed inmates to obtain information and assess needs.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Assisted in intake and release of inmates.
- Built solid relationships with staff and residents to keep institution safe and secure.
Education
GED -
Lafayette High School
Brooklyn, NY06.1984
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Correctional facility procedures
- Restraint Techniques
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Contraband Seizure
- Self-defense techniques
- Security Procedures
- Safety
- Crisis Management
- Weapons training
- Prisoner Transport
- Substance Abuse Knowledge
- Observation Techniques
- Suicide Prevention
- Gang Awareness
- Firearm operations trained
- State and federal laws knowledge
- Integrity Maintenance
- Criminal Law
- Firearms Training
- Safety and Security
- First Aid Certification
- Conflict Resolution
- Firearm Safety
- Cell Inspections
Timeline
Correctional Officer
NYCDOC
02.2004 - 04.2023
GED -
Lafayette High School