LILLIAN MANKE
Starbucks
Tucson,AZ
1
Certification
8
years of professional experience
Dedicated individual with a deep familiarity of Starbucks processes and procedures. Expertise in mastering recipes and maintaining store cleanliness while collaborating with team members to achieve service and sales goals. Committed to fostering customer loyalty and embodying brand values through reliable performance and authentic connections while creating a warm friendly environment to fellow baristas and customers alike.
Work History
Barista & Cashier
1 Year- Provided exceptional service by warmly greeting and assisting customers, taking orders, and offering recommendations.
- Operated POS system, processed payments, and handled cash and credit transactions efficiently and accurately.
- Operated POS system and processed cash and credit transactions, ensuring accuracy and efficiency.
- Collaborated with team members to foster a positive and productive work environment.
- Stayed knowledgeable on menu offerings, seasonal promotions, and new beverages/food to inform customers and enhance their experience.
- Worked collaboratively with team members to maintain a positive and productive work environment.
- Restocked supplies and monitored inventory, promptly reporting shortages or issues to management.
Cashier
1 Year- Operated POS system to process cash, credit, debit, and mobile transactions quickly and accurately
- Greeted customers in a friendly and professional manner, providing prompt assistance with purchases and inquiries
- Maintained organized checkout area and sales floor, enhancing customer experience and store presentation
- Monitored inventory levels and communicated low-stock items to management, ensuring product availability
- Handled lottery, tobacco, and age-restricted item sales in compliance with legal regulations
- Restocked shelves, coolers, and food/beverage stations to ensure product availability and store readiness
- Resolved customer complaints and concerns, improving customer satisfaction and loyalty
- Prepared and served food and beverages according to 7-Eleven safety and hygiene standards
Assistant Manager
2 Years 1 Month- Reviewed sales and service processes for accuracy, compliance, and timely completion.
- Trained team members on procedures, systems, and service standards to improve performance consistency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Prepared reports, documentation, and internal communication to support management decisions.
Assistant Manager
2 Years 3 Months- Coordinated daily operations, ensuring smooth workflow across sales, service, and customer support.
- Supervised staff scheduling, coverage, and task assignments to maintain consistent operational efficiency.
- Monitored customer concerns and resolved issues promptly to support satisfaction and retention.
- Assisted with inventory oversight, vehicle availability, and lot organization to support merchandising goals.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Certificate of Completion - Musical Theatre program
Skills
Beverage Crafting
POS System Experience
Customer Service
Inventory management
Time management
Multitasking
Cleaning protocols
Attention to Detail
Teamwork and Collaboration
Problem-Solving
Adaptable and flexible
Reliability
Talented Singer/Musician
Certification
- Certified Coffee Master, Starbucks
Timeline
Barista & Cashier
Starbucks
01.2024 - 01.2025Read More
Cashier
7-Eleven
01.2023 - 01.2024Read More
Assistant Manager
Kwik Fill
08.2020 - 09.2022Read More
Assistant Manager
Luv Toyota
07.2017 - 10.2019Read More
AMERICAN MUSICAL & DRAMATIC ACADEMY
Certificate of Completion from Musical Theatre program
Read More