Lillian McKay
Las Vegas
Summary
Customer Service Representative with experience in fast-paced environments. Skilled in communication, problem-solving, and efficiently handling customer needs. Experienced in working with internal teams, preparing beverages, and managing multiple tasks while maintaining an organized and positive work environment.
Overview
3
3
years of professional experience
Work History
Customer Service Representative (Ticket Team)
IntouchCX
Las Vegas, NV
11.2025 - Current
- Handled customer support tickets and worked closely with engineers to resolve issues
- Kept tickets organized, updated, and moving toward resolution
- Escalated more complex problems when needed and followed up to ensure they were completed
- Explained updates and solutions to customers in a clear, simple way
Shift Leader
Cold Stone Creamery
Las Vegas, NV
03.2025 - 11.2025
- Managed shifts and made sure daily operations ran smoothly
- Trained new employees and supported team performance
- Handled cash, inventory, and opening/closing tasks
Barista
Starbucks
Las Vegas, NV
12.2022 - 10.2024
- Prepared and served beverages with precision and attention to customer preferences.
- Provided quick, friendly service in a busy environment
- Kept work areas clean and followed store procedures
Education
High School Diploma -
Centennial High School
Las Vegas05-2019
Skills
- Customer Service & Support
- Beverage Preparation & Food Safety
- Team Collaboration
- Training & Onboarding Support
- Ticket Management Systems
- Technical Troubleshooting
- Cash Handling & POS Systems
Timeline
Customer Service Representative (Ticket Team)
IntouchCX
11.2025 - Current
Shift Leader
Cold Stone Creamery
03.2025 - 11.2025
Barista
Starbucks
12.2022 - 10.2024
High School Diploma -
Centennial High School