Lillian McManus

• Drove lead generation through proactive engagement with potential clients at high-traffic tourist events.
• Promoted and booked eligible vacation ownership presentations for Hilton Grand Vacations.
• Achieved or exceeded performance goals, including quotas for tour bookings and package sales.
• Cultivated relationships with local businesses and resort staff to enhance referral efforts.
• Uphold professionalism and guest satisfaction in fast-paced, target-driven environments.

• Maintained up-to-date knowledge of food, cocktail, wine, and beer menus while memorizing in-house recipes.
• Promoted excellent service to customers, resulting in increased referrals and walk-in business.
• Served up to 65 covers simultaneously in a fast-paced environment.
• Resolved customer complaints through diplomatic acknowledgment and commitment to service excellence.

Oversaw food and beverage operations at high-traffic golf course in Franklin, Tennessee.

• Drove record-breaking sales via effective leadership and strategic initiatives.
• Executed promotional events, boosting engagement during tournaments and private parties.
• Managed bar operations, including liquor license maintenance and supplier contract negotiations.
• Directed recruitment efforts and performance management for staff development.