Lillian Nash
Houston,TX
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction at Olive Garden by leveraging strong multitasking and problem-solving skills. Adept at quality control and maintaining high standards of service, my work ethic and adaptability have consistently contributed to positive guest experiences and operational efficiency.
Overview
3
3
years of professional experience
1
1
Language
Work History
Front of House Employee
Tour Les Jours
03.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries promptly.
- Performed closing duties diligently, ensuring the bakery was ready for optimal operations each day.
- Crafted drinks, packaged baked goods or cakes, and carried out cleaning tasks both diligently and efficiently.
Server
Olive Garden - Darden Restaurants
10.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Lifeguard
A-Beautiful Pools
04.2021 - 09.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Education
High School Diploma -
James E. Taylor High School
Katy, TX05.2024
Skills
- Strong Work Ethic
- Memory retention
- Quality Control
- Time Management
- Detail-oriented
- High Energy and Stamina
- Warm and Friendly
- Adaptable
- Problem-solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceFlexible work hours4-day work weekTimeline
Front of House Employee
Tour Les Jours
03.2024 - Current
Server
Olive Garden - Darden Restaurants
10.2023 - 05.2024
Lifeguard
A-Beautiful Pools
04.2021 - 09.2022
High School Diploma -
James E. Taylor High School
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