Lillian Nez
Chandler,AZ
Summary
Dynamic professional with extensive experience in guest services and hospitality at Compass Group/Eurest. Demonstrated leadership in improving operational efficiency and customer satisfaction. Proficient in cash handling and register management, emphasizing organizational excellence. Expertise in building positive customer relations and driving sales through effective communication and product demonstrations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Captain Floor Attendant
Compass Group/Eurest
Phoenix, US
10.2024 - Current
- Maintained cleanliness and organization of dining lounge to enhance guest experience.
- Logged food temperature data to ensure compliance with safety standards.
- Prepared dishes for replacement, ensuring quality and presentation.
- Delivered exceptional customer service to all lounge patrons.
- Led floor attendants, cooks, and utility staff in American Airlines Lounges for operational efficiency.
- Served as bartender when required, providing drink service to guests.
- Assisted in cooking and preparation tasks as needed to support kitchen operations.
Front of House Cashier
Compass group/Eurest
Chandler, US
05.2024 - 10.2024
- Established front-end merchandise displays to attract customers and highlight store products.
- Maintained up-to-date knowledge of store promotions and effectively communicated sales to customers.
- Reconciled cash drawer at beginning and end of each shift, resolving discrepancies and accounting for errors.
Cashier/Customer Service
Circle K
Gilbert, US
03.2024 - 06.2024
- Greeted each customer upon entry to enhance store experience.
- Counted cash drawer at beginning and end of shifts for accuracy.
- Processed payments and issued receipts efficiently using POS system.
- Verified personal identifications during alcohol and tobacco sales to ensure compliance.
- Recommended monthly sale items to increase customer engagement.
Security Officer
Allied Universal
Phoenix, US
08.2022 - 02.2024
- Conducted thorough building and ground patrols to identify and investigate concerns.
- Documented observations and incidents, compiling comprehensive reports.
- Interviewed witnesses to gather information for incident report submissions.
Front End Cashier
Eurest
Chandler, US
03.2022 - 08.2022
- Established front-end merchandise displays to attract customers and highlight store products.
- Maintained knowledge of store promotions and effectively communicated sales to customers.
- Reconciled cash drawer at beginning and end of each shift, ensuring accuracy and resolving discrepancies.
Customer Service/Cashier
Rudy's Country Store and Bar-B-Q
Gilbert, US
10.2021 - 03.2022
- Facilitated welcoming environment for customers by addressing product inquiries throughout store.
- Managed cash drawers by counting money at beginning and end of each shift.
- Utilized POS system to process payments, enter orders, and issue receipts.
- Verified personal identifications during alcohol sales to ensure compliance with regulations.
Education
Associate's degree - Business Ethics
University of New Mexico-Gallup Campus
Gallup, NM05.2021
Some College (No Degree) - Fashion Design
Northern Arizona University
Flagstaff, AZSkills
- Cash handling and register management
- Guest services and hospitality
- Stocking and inventory management
- Leadership and supervision
- Basic math and retail math
- Point of sale (POS) systems
- Sales and product demonstrations
- Food service and restaurant experience
- Administrative and front desk support
- Customer service and relations
- Microsoft Office proficiency
- Phone etiquette and customer interaction
- Organizational and computer skills
- Security operations in casino environments
Certification
- Driver's License
- Title 4 Basic Liquor Law Training, 01/01/22, 01/01/25
Timeline
Captain Floor Attendant
Compass Group/Eurest
10.2024 - Current
Front of House Cashier
Compass group/Eurest
05.2024 - 10.2024
Cashier/Customer Service
Circle K
03.2024 - 06.2024
Security Officer
Allied Universal
08.2022 - 02.2024
Front End Cashier
Eurest
03.2022 - 08.2022
Customer Service/Cashier
Rudy's Country Store and Bar-B-Q
10.2021 - 03.2022
Associate's degree - Business Ethics
University of New Mexico-Gallup Campus
Some College (No Degree) - Fashion Design
Northern Arizona University
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