Lillian Nolan
Pasadena
Summary
Dynamic and compassionate professional with experience at Behavioral Specialists of Louisiana, excelling in data collection and positive reinforcement strategies. Proven ability to enhance client outcomes through effective communication and teamwork. Committed to maintaining professionalism and ethics while delivering exceptional service and support in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Registered Line Technician
Behavioral Specialists of Louisiana
04.2024 - Current
- Provided one-on-one Applied Behavior Analysis (ABA) therapy to children with autism spectrum disorder and other developmental delays.
- Collected and recorded data on client progress and behavioral responses during sessions.
- Used positive reinforcement techniques to encourage skill development in communication, social interaction, and daily living.
- Worked collaboratively with families, therapists, and supervisors to ensure consistency in client care.
- Supported clients in improving adaptive behaviors such as following instructions, emotional regulation, and social engagement.
- Implemented behavior intervention plans developed by Board Certified Behavior Analysts (BCBAs).
- Maintained accurate data collection in accordance with HIPAA and ethical guidelines.
Cashier
Super 1 Foods
02.2024 - 04.2024
- Welcomed customers and helped determine their needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Reduced processing errors by meticulously following transaction procedures.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Enhanced shopping experience, provided product information and location assistance.
- Performed cash, card, and check transactions to complete customer purchases.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Waitress
Hana Japanese Sushi Bar and Grill
09.2022 - 12.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Cashier
Big Star Grocery
09.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
Associate in General Studies -
Bossier Parish Community College
Bossier City, LASkills
- Data collection & documentation
- Crisis prevention and de-escalation
- Professionalism and ethics
- Communication skills
- Problem-solving
- Team collaboration
- Positive attitude and professionalism
- Time management and efficiency
- Excellent customer service
- Patience and compassion
- Scanning and bagging items efficiently
- Positive reinforcement strategies
Timeline
Registered Line Technician
Behavioral Specialists of Louisiana
04.2024 - Current
Cashier
Super 1 Foods
02.2024 - 04.2024
Waitress
Hana Japanese Sushi Bar and Grill
09.2022 - 12.2023
Cashier
Big Star Grocery
09.2021 - 07.2022
Associate in General Studies -
Bossier Parish Community College
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