Lillian Nolte
Gulfport,MS
Summary
High-energy Service Representative able to provide knowledgeable and fast answers. Positive and upbeat. I bring more than five years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction.
Overview
9
9
years of professional experience
Work History
Server
Chimney's
Gulfport, MS
10.2021 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
Service Director
Gulfport Yacht Club
Gulfport, MS
08.2019 - Current
- Improved service delivery by developing policies to proactively identify social and emotional needs of members.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Upheld strict standards for quality and performance.
- Educated members on service plans, including upgrades.
- Verified team compliance with established procedures and protocols critical to successfully service our members.
Server
White Cap Seafood Restaurant
Gulfport, MS
07.2015 - 07.2019
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Server/Cook
Shaggys Restaurant
Gulfport, MS
01.2017 - 09.2018
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Server/Cook
Pizza Hut
Gulfport, MS
02.2015 - 07.2017
- Prepared salad bar, buffet and drink station.
- Greeted customers and answered phones.
- Checked with guests to get feedback on food served and resolve issues.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Education
Some College (No Degree) - Early Childhood Education
MGCCC
Gulfport, MSHigh School Diploma -
Gulfport High School
Gulfport, MS06.2015
Skills
- System updates
- Customer support
- Calendar management
- Organization
- Team building
- Problem resolution
- Multi-tasking
Timeline
Server
Chimney's
10.2021 - Current
Service Director
Gulfport Yacht Club
08.2019 - Current
Server/Cook
Shaggys Restaurant
01.2017 - 09.2018
Server
White Cap Seafood Restaurant
07.2015 - 07.2019
Server/Cook
Pizza Hut
02.2015 - 07.2017
Some College (No Degree) - Early Childhood Education
MGCCC
High School Diploma -
Gulfport High School
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