Lillian Okunola
Staten Island,NY
Summary
Dynamic healthcare professional with experience at Christ Hospital, excelling in patient scheduling and administrative support. Proven ability to enhance workflow efficiency and patient satisfaction through effective communication and document management. Skilled in implementing innovative solutions, such as an online calendar system, to streamline operations and improve service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office PCA
Christ Hospital
12.2023 - 08.2025
- Coordinated patient scheduling and managed appointment logistics to ensure efficient clinic operations.
- Assisted in administrative tasks including data entry, maintaining patient records, and processing insurance claims.
- Supported healthcare team by preparing examination rooms and ensuring necessary supplies were available for procedures.
- Communicated effectively with patients to provide information regarding services and address inquiries promptly.
- Implemented office procedures that improved workflow efficiency and enhanced patient satisfaction ratings.
- Monitored inventory levels of medical supplies, placing orders as needed to prevent shortages and support clinical activities.
- Collaborated with interdisciplinary teams to streamline patient intake processes, contributing to improved service delivery times.
- Streamlined scheduling processes by implementing an online calendar system accessible to all employees.
PCA
Lenox Hill Hospital
05.2018 - 10.2023
- Assisted patients with daily living activities, enhancing comfort and independence.
- Monitored vital signs and reported any changes to healthcare staff.
- Maintained cleanliness of patient areas, promoting a safe environment.
- Supported mobility by assisting in transfers and ambulation exercises.
- Documented patient progress and communicated effectively with care team members.
- Followed infection control protocols to ensure patient safety and well-being.
- Engaged patients in conversation to provide emotional support and companionship.
Education
Nursing
Kingsborough Community College
Brooklyn, NYBusiness
Port Richmond, High School
Staten Island 06.2018
Skills
- File organization
- Scheduling appointments
- Spreadsheet creation
- Research
Certification
EKG
Languages
Yoruba
Full Professional
Timeline
Office PCA
Christ Hospital
12.2023 - 08.2025
PCA
Lenox Hill Hospital
05.2018 - 10.2023
Nursing
Kingsborough Community College
Business
Port Richmond, High School
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