Summary
Overview
Work History
Education
Skills
Computer Skills Certifications And Training - Skills
Overview
Timeline
Generic

Lillian Peacock

Administrative Assistant
Houston,TX

Summary

Accomplished professional with a proven track record at Wood Group / Mustang, adept in Efficient Document Handling and Effective Management Skills. Excelled in multi-project management, ensuring quality compliance and enhancing customer service standards. Demonstrated expertise in technical documentation and team collaboration, significantly contributing to project success and operational excellence.

Overview

19
19
years of professional experience

Work History

GUEST SERVICES

JETSTREAM RV RESORT OF PEARLAND
Pearland, TX
05.2023 - Current
  • Processed reservations, check-ins, and check-outs using internal software.
  • Strengthened guest relations through proactive greeting, assistance and information sharing.
  • Enforced park policies, rules and procedures in a courteous and professional manner to ensure the safety of our guests and staff
  • Collaborated with housekeeping and maintenance teams to address guest concerns.
  • Executed booking operations for guests using multiple channels including phone, face-to-face interactions, and computers.
  • Gained extensive understanding of local area to provide guests with details about dining options, entertainment, and shopping.
  • Performed administrative tasks such as filing documents, updating databases and completing paperwork related to guest services.
  • Maintained accurate records of all activity related to guest services such as complaints, inquiries, resolutions.

WAREHOUSE RECEIVING CLERK

YATES CONSTRUCTION
Mountain Pass, CA
04.2022 - 06.2022
  • Received all merchandise, including verifying merchandise against receiving documents, performing counts and inspecting for damage
  • Interacted with management to ensure all related goals of the department are achieved
  • Maintained a neat and orderly workspace
  • Kept senior management informed on all pertinent information related to the warehouse and reported any irregularities or issues as they occurred
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.

SENIOR PROJECT ADMINISTRATOR / DOCUMENT CONTROL

WOOD GROUP / MUSTANG
Houston, TX
08.2006 - 03.2022
  • Engineering Document Control: performed formal process for controlling, monitoring, maintaining, distributing, storing, retrieving, archiving and handover of Mustang-generated technical documents, deliverables, Contractor(s), Sub-Contractor(s), Third Parties and Client documentation
  • Performed quality control checks to ensure compliant documentation
  • Vendor Document Control: Performed formal process for controlling, monitoring, maintaining, distributing, storing, retrieving, archiving and handover of all Vendor(s) supplied documentation
  • ISO 9000 Certification Compliant
  • Supported the Project Manager(s), Project Engineer(s) and team in project requirements including setting up of new project(s) and files as well as bid packages, Scope of Work and typing general office correspondence
  • Created and maintained PowerPoint presentations, project electronic and hardcopy files, various master control logs; project matrix, project rosters, org charts, index, transmittals, and ordering offices supplies
  • Assisted in preparation, formatting, assembling and distribution of project monthly reports, Specifications and Data Books, Calculation/Mechanical Books, Project Execution Plan Manuals (PEP), IPA Workbook(s), Basis of Estimate Books, Construction Manuals, if applicable, and various other reports, manuals, documents and correspondence as required to the client and sub-vendors
  • Assisted in preparation of Requisitions, Bid Packages and Proposal Packages
  • Assisted in the preparation of the Drawing List, Equipment List, Piping Line List, Tie In List and ISO Control Log
  • Supported Engineering team by ensuring timely and high-quality technical documentation in accordance with company specifications
  • Provided professional knowledge to the business team on operation of the EDMS system (Citadon and Pacesetter) and document control best practices in order to ensure the turnover cycle for sensitive documentation is processed according to guidelines
  • Quality gatekeeper role extended to conducting numerous department internal audits and passing, retaining ISO accreditation
  • Established procedures for and implemented the introduction of changes to engineering documents for client projects
  • Reviewed and analyzed released engineering change data and coordinated changes with engineering, quality, materials, and support
  • First-hand refinery experience working for the client processing documentation utilizing multiple EDMS systems ensuring all internally prepared drawings are logged into the document control system and that all issues are properly logged with appropriate transmittal
  • Scheduled company meetings including ordering of meals and setup of internet teleconferencing
  • Responsible for travel arrangements for project team
  • Prepared and scheduled personnel moves on the project as well as demobilization
  • Maintained project meeting calendars for Mustang and client
  • Proficient in usage of Mustang company software(s)

Education

High School Diploma -

Bellaire Senior High School
5100 Maple St. Bellaire, TX 77401
05-1974

Skills

  • Effective Document Organization
  • Strong Leadership Skills
  • Proficient in Time Management Strategies
  • Solid Technical Expertise
  • Skilled Collaborative Team Player
  • Clear and Concise Communication
  • Outcome-Focused Performance
  • Prioritization of Responsibilities
  • Customer Service Expertise
  • Quality Assessment Methods
  • Multi-Project Execution

Computer Skills Certifications And Training - Skills

  • IBM and Mac Knowledgeable
  • Proficient in Microsoft Application: Word, Excel, Outlook, PowerPoint
  • Multiple EDMS Systems: Citadon, Pacesetter, Newforma, SharePoint, Oracle, Newbooks
  • Adobe Pro/Writer, AutoCAD (Version 10)
  • Basic Plus and Site Specific QA/QC Compliance training and practices

Overview

Goal oriented with the tenacity to accomplish a wide variety of work with managerial and supervisory work experience. With twenty-five (25) years of proven managerial skills with a wide range of work experience expressing general knowledge. Highly creative, recognized as a results-oriented and solution-focused individual., Document Management, Management Proficiency, Organizational Skills, Computer Literacy, Work as Team Player, Effective Business communications, Decision making and execution Skills, Time Management Skills, Quality Control/Guideline Compliance, Multi-tasking Projects

Timeline

GUEST SERVICES

JETSTREAM RV RESORT OF PEARLAND
05.2023 - Current

WAREHOUSE RECEIVING CLERK

YATES CONSTRUCTION
04.2022 - 06.2022

SENIOR PROJECT ADMINISTRATOR / DOCUMENT CONTROL

WOOD GROUP / MUSTANG
08.2006 - 03.2022

High School Diploma -

Bellaire Senior High School

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Lillian PeacockAdministrative Assistant